Ed was just the tool to handle the outsourcing in IT. You need to look at the Board of Directors as the responsible party to make the decisions on the outsource direction. The looked for a specific CIO with that skill set to add to the company. They were looking at other companies P&L's that outsourced without looking at the productivity reduction due to that decision. Many of the companies that they looked at have reversed their decisions, the marginal savings does not justify the speed and flexibility to run a retail company in modern times.
Now you want to throw a dart at Ed and Robert here is one for you. Fossil rolled out a new POS about 8 years ago and they did it successfully with internal talent and limited consultants. 1 year to pilot and 8 months to roll out to 3 countries including the US. They started a project to roll out a new POS back in April 2015. 1 year for the project then in April 2016 they started a pilot with the new POS. They are still in pilot in a couple of dozen stores after 9 months in only one country. The new multi-million dollar POS is so bad they cannot roll it out. MONEY WASTED!!!