Thread regarding Neiman Marcus Group layoffs

What Really Happened

Neiman Marchs will go into bankruptcy, likely between 2018-2020. Problems began when TPG (and Warburg Pincus) drastically OVERPAID for the company when prior owners decided to auction it off. This was back in 2005 when economy was good.

TPG figured that NM was too conservative opening new stores, which was partially right, but made dumb--s assumption that NM could grow from 34 full line stores to 52. Ain't that many markets in US to support such a luxury retailer. Also figured same store growth would continue...and that they could flip the company and IPO it with a great growth story to show by 2008.

Two problems:

  • the Great Recession and

  • NM couldn't grow at the rate TPG projected.

They and NM management tried some new concepts: expand into china via tiny acquisition of flash sales company, which ended up being a disaster which NM abandoned less than 2 years later; a new store concept to address a very real, legitimate issue for NM -- its customers are getting older and they're not appealing as much to younger women.

So they spent lots of ti,e, money and (as usual management by committee, esp Katz who has to get knee deep into everything and has no "instinct" or strategic thinking skills. Outcome: CUSP, new chain of NM 'contemporary' apparel in specialty store format. But as usual, group,think led to an uninspiring concept woth the same merch in the regular stores. And it failed.

TPG decided to get out in 2013 but only after doing a partial 'dividend recapitalization' where they paid themselves $500 million (and added same amount to NM debt) and found Ares Capital, another less sospticated private equity firm to buy it from them. 3 1/2 years later and same story -- sales are weak, nothing has changed.

Katz blames:

  • low oil prices (but they've been low for 2+ years so how is that suddenly a factor),

  • the election (not a fan of who won, but stock market has rallied which helps NM wealthy clientele- another BS excuse);

Problems with NM1, a fancy term for fact that this company ran its catalog division on a different merchandise computer system, and as the internet business grew, they had more and more problems managing inventory between stores and internet (I can say that this issue was identified back in 2001, that the original guy they hired who developed their commerce business to $150+ million said this was a priority, but Katz and the others ignored it).

Katz avoids addressing issues for fear of "rocking the boat" until the issues become so f---ing big that she has to do something. Had NM integrated systems 15 years ago, this wouldn't have been a very big deal, but they put it off and off, and now it is a huge deal and they're screwing it up.

Now all of these issues --lack of any sustainable top line growth strategy, systems issues, customers who are approaching 70 years old and don't need to buy quite as much -- are all coming together to whack senior mgmt hard. Katz already has a HUGE senior management team given the company's size: herself as CEO, a COO/CFO (who just quit, never a good sign given he'd only been there for 2-3 years), a merchandising president, a president of stores and Online (was the latest guy running online but Katz gave him oversight of stores for some bizarre reason), a chief marketing officer, plus obviously needed CIO, chief legal, chief HR -- she has 4x as many C-level officers as predecessor -- honestly don't know what she does all day.

Anyway, bottom line is that they have almost $5.0 BILLION in debt, and while they just paid a bunch of money to extend payback on one piece of debt by three years, they cannot develop enough cash flow to have any chance of possibly paying it off.

They'll probably enter a "pre-packaged" bankruptcy, meaning current owners (who will be wiped out) and debt holders (who will own the company) will have negotiated the sale of certain assets plus taken control of company so NM may not be in bankruptcy too long.

What will happen: completely new management to properly operate this company. It's not a high-growth company, but it desperately needs some new blood to figure out how to appeal to younger (under 50 year old) customers. And Katz can't do it.

Ares would be smart to get ahead of what lays ahead by brining in an experienced retail executive who knows how to operate company's in financial distress, which is what NM is about to become. It will survive, but with a much delevered BS suitable for a mature slow growth company. They still MUST figure out how to appeal to younger customers. They have a horrible track record developing new concepts, so it will take fresh blood at the top to make this happen.

by
| 2281 views | | 4 replies (last April 11, 2017) | Reply
Post ID: @OP+LJxy6k2

4 replies (most recent on top)

I agree with your comments. The company is still relying, since 2009, on its (long gone) panache. The overall shopping experience is so appalling and lame that it is very much like traveling in time, back to the 90's. Timeless is cool but gaudy and bling bling is not. Mens collections are either too g-- or too old fashion. You make a very valid point about the management and I have seen that their corporate mentality cannot lead to success in a new retail environment calling for authenticity, value, quality and a wow factor.

by
| | Reply
Post ID: @11cqf+LJxy6k2

it's not a bashing article it is factual..look at all the class action lawsuits by employees... Neiman Marcus is well known to be hostile as wel to vendors and customers. Their ugly reputation deserved as well. Does them poorly

by
| | Reply
Post ID: @2xeu+LJxy6k2

NM will have to clean house 100% in order to turn around. I can say with confidence and first hand knowledge that the "culture" that they have created is negative, close minded, and one that does not lend to change or nurture growth in any facet. The egos that still exist there are the biggest road blocks for any kind of hope for future success and possible growth. The upper management's lack of regard for customers, employees, and people in general has trickled down the ranks and is now instilled into lower management and associates. There is a feeling of hostility that lingers in every department. Upper management is full of misinformation for whatever reason... either denial, or they just can't admit that they need a new game plan. Regardless, their eyes will be opened shortly.

by
| | Reply
Post ID: @1dvu+LJxy6k2

Check your grammar and spelling before you put out a bashing article like this.

by
| | Reply
Post ID: @ccj+LJxy6k2

Post a reply

: