Have this task list. We expect you to reach 100% of everything on this list. Now go do this list of tasks. No excuses. Customers with questions, excuse. Can't get someone to buy a liquid armour, excuse. Didn't get all the freight out, excuse. The upper management for this company must be superheroes. IDK how they did it and I deserve after 20 years for Tech and retail to get out of the way for the next superheroes to have a clear path to greatness.
8 replies (most recent on top)
I can only assume this was VS. Sounds like the sewage he spills out on a daily basis. Find another job with a company that appreciates it's associates. STAPLES DOES NOT. THEY DON"T RESPECT YOU. THEY DON"T LISTEN TO YOUR OPINION. THEY DO NOT CARE ABOUT YOU. HUMAN RESOURCES RUN FROM INDIA WITH A TOKEN OF PEOPLE OF FRAMINGHAM. COMPANIES A JOKE, REALIZE IT AND GET OUT !!!!!
And the beat goes on.... A few truly ignorant corporate folk apologists (most I suspect have never spent five seconds managing anything let alone a Big Box store) become personally offended by folks posting actual experiences while working in the stores. I can tell you these stories ring true. While would anyone become offended by truth... because they have at some level figured out their jobs hinge on the stores success. What they have NOT figured out is the fish rots from the head.
You should have thrown you keys at the rvp and said see if you can do better! Then walked out. That's what these jerks need more being trapped in a store to see what it is really like.
I was a manager and working on a Friday evening, the CPC associate wants to take her meal break and there is only 1 tech and 1 cashier and no one in OS. So I cover her, it is a regular thing, bouncing between helping CPC customers, putting numbers in for the cashier and getting items out of lockup.
Customers get a little pissy because I have to leave them and bounce around, but their orders get done and they leave happy. So next the tech wants to go on his 15 minute break, and then I need to have him cover the cashier's. Of course it gets busy and I have a PC intake, someone wants help in printers and another in OS. In walk the DM and RVP, who proceed to go ape $hit on me, while I am trying to help all the customers.
After all breaks are done and customers are served, the DM and RVP are waiting for me in the office and again proceed to lecture me on customer service standards, etc. They tell me breaks should have been covered before the opening manager left. They have a point, but, it's Friday and the Ops sup opened and was already in over time by 3pm, so he had to leave.
The reason It is only the Ops sup and I working is because the RVP had driven the GM out the door with constant harassment the previous month and the position was still vacant. No one to help out from another store, no additional payroll to schedule additional staff. I still get the longwinded lecture about how I am not supposed to be covering breaks, or ringing back up register.
Wrong! That's the reality in many of our stores... Management is given a labor budget which if they don't follow they'll be disciplined for. I've worked in lots of different locations and many of them are not given enough hours to cover each department throughout the day. This means no backup coverage for anyone! GMs are left to cover lunches and breaks... The operating model is a joke! I once was at a meeting with our corporate labor team where they were amazed that many GMs work through lunches. They've never worked a day in any stores, I think some of them have never even spent time in them. Don't get me wrong I get the fact that labor is our most controllable expense but labor is also our best way to generate additional sales. I've personally witness dozen of customer's leaving stores because lack of help. Those same stores are getting reprimanded for spending too much on labor... Retail senior managers are puppets and do nothing but ensure compliance. I've yet to meet one that can bring something new to the table.
No payroll for a second cashier most days and CPC CONSTANTLY on the headset for backup.
Wrong, if you are working 6 hours out of 8 hours on the register instead of doing the IS role, that's on your store management not on Staples corporate. Sounds like whoever is making your schedule needs to remove their head from their butt.
Superheros? No, just idiots . many of these people never even worked in a store.
Those that did worked under entirely different circumstances, 2x-3x the payroll.
I would love to watch one of these clowns try to run a store or even meet expectations at the associate level.
Even a superhero can not get the ZB done with all research complete, then do counts, damages/RTVs and then a pull list/truck while helping customers and maintaining platinum CSAT levels when they are stuck on register or cpc/shipping for 6hrs out of an 8hr shift.
They just set stores up to fail.