Texas support tech here, as I'm leaving, I might say a few words about ACS. The worse employer I ever worked for. Such a bad pay, and I hardly seen any raise for the last five years. If you are not very well connected, you can only dream about promotion. A lot of smoke and mirrors, really, really bad environment. Would advise everyone to get out.
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They have who-you-know promotion system.
I know someone who got raise recently. Well, I think I heard about someone. Wait, I must have dreamt it.