If a first-time prospect left the building without completing some paperwork (FAFSA?) the rep was literally chewed up or written up. If prospects left without a follow up appointment scheduled, the rep had to stand in the corner of the lobby for 2 hours.
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It all went pretty bad when they removed the entrance exam in attempt to get in any breathing creature in the classroom. The way Recruiting and Financial Aid operated seemed more like a car dealership than a higher education institution.
Only the fourth college!
The unsung heroes of ITT were its instructors that, despite all of the BS they had to deal with, did the best with what they had. I won't get into the many flaws of the ITT educational system, because it is now water under the bridge. ITT unfortunately lost sight of their mission and vision. At one time, their product was very utilitarian. Drafting and Electronics were its bread and butter. Over time, they lost their soul because shareholder value AT ANY AND ALL COSTS became more important than serving their students and communities. As a former chair, I have a vivid memory of the day when things changed for the worst. I was sitting in a chair meeting and the Dean told us that were had to begin doing everything in our power to stop students from dropping. The writing was on the wall. Our top priority was no longer providing an education. We were now baby sisters. And if despite all that pestering you decided to drop out of school...we still had to call you and talk you back into school, until you changed your phone number. The day education was trumped by retention was the day that ITT died. I'm only glad I got out before it was too late.
Same here - good luck to the employees, many students benefited. The school deteriorated lately