Thread regarding Staples Inc. layoffs

Verizon dropping Staples....

Or Framingham FINALLY realizing contract mobile phones were not viable when you execute half assed.

Either way, Verizon and Staples are cutting ties.

Have to wonder how many good SMs and GMs were termed or driven out at least partially due to lack of phone sales. Seems like the half assed effort at phone sales was just another way to tank managers on evals and raises and harass or PIP them out.

Absolute minimal training on product line and sales process

NO marketing other than in store canvassing and "upgrade checks"

Very little selection in most stores - had to special order iPhones and Galaxies most of the time.

Shoddy / bugged / unintuitive sales processing system and poor customer service from carriers

No staff to help other customers when the tech was in the middle of a phone sale

Basically the mobile phone initiative was just another way to set stores up for failure.

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| 2581 views | | 27 replies (last August 2, 2016) | Reply
Post ID: @OP+IwQiyQs

27 replies (most recent on top)

"There are many rumors about a large purge, including Vinnie and Otis, coming in October"

If anything , these "rumors" were leaked on purpose to provide an ounce of motivation to get through BTS.

The rest of 2016 will be a sh--storm and stores will catch most of it.

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Post ID: @adet+IwQiyQs

This is not a test. This is your emergency broadcast system announcing the commencement of the Annual Staples Purge sanctioned by Shira Shakira . Office equipment of class 4 and lower have been authorized for use during the Purge.

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Post ID: @9jsc+IwQiyQs

There are many rumors about a large purge, including Vinnie and Otis, coming in October.

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Post ID: @9ilz+IwQiyQs

Vinnie is headed for a break down. He is full of anger /hostility/ ego.We will be hearing about his l.o.a. soon. Just hang on he's headed out the door

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Post ID: @9vic+IwQiyQs

Vinnie Servello is someone's mildly retarded nephew, nepotism and pity are the only things that allow him to keep his position.

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Post ID: @4fws+IwQiyQs

Vinnie's blind devotion to the mobile program and malicious persecution of managers that had low phone sales (but otherwise had solid results) just shows that he is unfit for his position.

This idiot could not sell a cold bottle of water on a 95 degree summer day because he would try to harass customers into 2 year contracts for a cooler and delivery of 5 gallon tanks.

Add on sales are great... but he doesn't know what to stop. I have watched him drive customers out the door empty handed with his hard sell tactics while trying to "demonstrate good customer service" on his store visits.

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Post ID: @4coh+IwQiyQs

http://www.independent.co.uk/news/world/americas/highest-paid-ceos-worst-performing-companies-research-a7156486.html

So it can pretty much be taken for granted that whomever they s---er in to captain this sinking ship will make a good deal more than Sargent, while they are still PAYING Sargent.

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Post ID: @3nhp+IwQiyQs

Pathetic and doomed. Get out everyone. You will realize that now is the time to leave this company before the axe comes down.

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Post ID: @3aoq+IwQiyQs

Mobile, it's poor execution and subsequent failure are all prime examples of why Staples is doomed as a company.

They re-entered the mobile game much to late, and did not learn from any of the failures they experienced back in the early 2000's. They also initiated it without a partnership with Apple, one of the most popular brands. Apple was furious at Staples at the time for selling iPods procured through a 3rd party. They would not even communicate with Staples.

I understand all the importance placed on mobile, due to declining PC sales. However, common sense would dictate that it would therefor be critical to do it right. Staples could really not have done it more half-assed if they tried.

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Post ID: @3wef+IwQiyQs

The sales managers that were let go due to lack of phone sales are probably better off on the whole. I do know some that took pride in their jobs and otherwise had good results. To be fired over something they had so little control of was disheartening.

I would be willing to bet whoever the project manager was for the mobile initiative had a much larger budget envisioned. It would have been Ron and / or Demos that crippled the initiative with such a lowball investment, no marketing and many stores having no on hand stock. Ron and Demos are gone (although richly rewarded for their failures).

Whomever decided that multitasking easy-techs should be able to sell more phones than a dedicated, fulltime phone rep is the real idiot.

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Post ID: @3dep+IwQiyQs

They should fire the buffoon who initiated this. It's only Fair, alot of sales managers lost their jobs due to the incompetency of the buffoon who initiated this. Corporate has no idea how the store is run they just dictate. Their absolute idiots. No common sense. I don't know how they got to be where they are. It's embarrassing.

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Post ID: @3kqq+IwQiyQs

Everyone in Framingham that was associated with mobile should be fired.

Vinnie should be fired just out of principle, he has NO leadership skills and is simply a bully that needs to be stood up to and dealt with. Shira, do the right thing and get rid of that misanthrope.

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Post ID: @3dro+IwQiyQs

It was almost impossible to be a successful mobile phone store at Staples. Even when there were 1000 stores up on the program and fully in stock, only a handful sold 5+ per week consistently. When that's the case, I'm sorry but the program s---s for all the reasons everyone has already listed. Mostly because people don't come to Staples to buy phones. Corporate dickholes (you Vinny, you dickhole) think you can get a customer who came in for envelopes to buy a phone. Let's see that dickhole sell even one. Dickhole.

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Post ID: @3wnf+IwQiyQs

I am so thankful they closed my store 2 years ago and I don't have to put up with there bs programs any more. It was a blessing in disguise. I now work for a company that actually appreciates it associates.

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Post ID: @2sss+IwQiyQs

I would gladly sell 2 phones a week, if we had what we,advertise in stock and an user friendly pos. To do that. Every employee runs and hides when someone whats to buy a cell phone the whole cell phone business was never ever properly thought through at staples. Bad BAD planning by the higher ups...they have no idea what they are doing up at corporate.

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Post ID: @2mcj+IwQiyQs

"there is no reason a store couldn't sell TWO phones a week."- you're an idiot. Can't sell what you don't have and no one wants to wait for.

I'll give you a car with a bad transmission and no gas....you can place in the Brickyard 400 with that, right?

As with everything else, especially payroll, Staples simply does not give stores what they need to meet Framingham's expectations.

No stock, no staff coverage, crappy POS system = no phone sales.

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Post ID: @2abi+IwQiyQs

@IwQiyQs-2tqd

hey Vinnie, still in denial over your pet project being a proven failure?

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Post ID: @2bur+IwQiyQs

You can buy cell phones anywhere now. People want their product now not tomorrow and they want the best deal. Staples should stick with what they know and that is pens and paper

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Post ID: @2omd+IwQiyQs

Sure I can sell two phones week I can sell 10 I'm one of the best sales managers out there. Funny thing is Staples never has them in stock I want my phone and I want it now I don't want to wait a day to get it. That's the way the world works in today's world. So another company recruited me and I'm doing so much better than Staples

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Post ID: @2rci+IwQiyQs

"there is no reason a store couldn't sell TWO phones a week"

Yeah, OK Vinnie. You can criticize store staff all you want, but it was corp. that screwed up mobile.

Why would people wait a day or two for D-Fill when they could just go across the street and get it that day?

It's not that we didn't ask, and pitch the promo pricing, they all just wanted it "NOW". Most did not care about the price because they were using fake ID and fraudulent credit cards to acquire the phones for re-sale anyway.

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Post ID: @2mcz+IwQiyQs

I'll give you a used scalpel. No reason you can't perform two brain surgeries a week... hehehe what an a--.

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Post ID: @2wvm+IwQiyQs

Whether this was mismanaged or not, there is no reason a store couldn't sell TWO phones a week. No sympathy here

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Post ID: @2tqd+IwQiyQs

Vinnie can't think for himself, he just did what Otis told him to, and now he follows DeSanto.

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Post ID: @2icm+IwQiyQs

I was written up for lack of phone sales. My PA was also tanked because of it.

Our store was 7% over budget that year with $3100 in tech sales a week and 8% ESP YTD. But I was still written up and received "Meets Most Expectations" on my PA.

We had no Samsung Galaxies or iPhones on hand, they had to be ordered, also no working displays. Our Eros iPad crashed constantly. DM was on our case constantly because the store in the next town over averaged 2 phones a week, therefore, we should because it was "the same customer base".

It does not matter that the other store was in a wealthy suburban enclave, and we were near a ghetto, and had a Verizon store across the street (with bars in the windows and still robbed every new iPhone launch).

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Post ID: @1qaj+IwQiyQs

Vinnie Servello is an idiot. A store could be comping, look good, have high metrics and he would come in and say you s---ed and need to be replaced because you had not sold a phone that week. The same with the ink and BTS passes...... so much effort to criticize people for not getting behind a flawed and failed program.

So, Verizon is gone, time for Vinnie to be gone......

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Post ID: @1qgr+IwQiyQs

Failed program from the start. Lack of inventory, lack of devoted associates to that one category, let's just say the program S---ED. Customers do not want to wait up to an over an hour to get a phone. Oh let's add customers don't want to be told "I can have that phone for you tomorrow midday" are you ffffing kidding me? What a joke and I hope Vinnie Servello is happy with all the time he devoted to this nonsensical program while other MAJOR fires were burning. Another example of how FAR corporate is from reality, it will continue, the company is on life support and the plug is about to get pulled!

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Post ID: @1xui+IwQiyQs

oh, well. There's always 8 1/2 x 11 copy paper and black pens that break a lot.

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Post ID: @1voz+IwQiyQs

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