• The Accounts Payable system is still having issues where it can pay an invoice twice
• WIPRO is still closing tickets before issues resolved, then opening new ones when user complains which creates an unrepresentative volume of tickets
• After a system upgrade, where issues can occur for anyone, WIPRO will open tickets for all users calling in instead of creating one ticket for the upgrade issue and adding all the affected users to the watch list.
• WIPRO may charge $55/hour to work on a project and take 15 hours, where a Williams person billed at $100/hour then did it in 3 hours. They say that WIPRO is cheaper!
WIPRO has taken key IT Management on trips to India to keep their lucrative contract. So Williams got rid of some of the Williams people complaining about these issues?
Alan needs to get a list from Travel for everyone that traveled to India in the last 7 years and hold them accountable for their business purpose etc…. He owes this to the stockholders.