.....Runcie’s tenure has been marked by a series of notable debacles — from the collapse of for-profit college chain Corinthian Colleges Inc. amid a wave of allegations it systematically deceived students about their future job prospects to preliminary findings by the Consumer Financial Protection Bureau that student loan borrowers are routinely mistreated by loan companies Runcie’s division pays and oversees.
"....student loan borrowers are routinely mistreated by loan companies Runcie's division pays and oversees"
http://www.huffingtonpost.com/entry/education-dept-student-loans_us_5728fdebe4b0bc9cb044dc16