They have always planned to close more stores... nothing new. They want a showcase environment by 2020. Approx. 250 - 500 locations.
Private equity firms have turned some companies around. Not bashing capitalism, but Wall Street is a swamp. The machinations force companies to focus to much on the short term.
The next fours years are going to be very rough, and I honestly think the current management team works against themselves.
I absolutely understand there were to many brick and mortar stores... Who's fault was that? - Ron's.
Closures and layoffs? If it's needed (and they are, and hey, everyone's doing it). But Ron, Otis and Shira have poisoned the well. Rather than being honorable and facing the issue, they played games with those affected by their business decisions.
Lay off delivery drivers, ask them to come back because 3rd party can't handle volume?
Then require them to assist the very people that were replacing them?
Drive out good, dedicated, managers through harassment and replace them with clowns from mobile carrier stores? I had one SM (from Verizon) that sold 2 more phones in the 6 months before he got fired, for theft, than the 10 yr veteran SM they drove out for not selling enough phones. The veteran had us at a consistent 8% esp and $3k tech a week, but that was not enough for Vinnie.... it was all about phones...so he had to go. The Verizon guy had no clue about tech, and the numbers dived.
Not only did he cost me lost sales, but about $7k in shrink.
Bonuses and raises? Not for you.... You beat S&M by 10%? Nailed Csat? sorry, we didn't beat EPS, here's 5 days off instead of your $15k bonus ... But Ron got his... one way or the other.