All complaints (both employees and students) should file in 3 places: (1) The US FTC's Complaint Assistant, specific page for FP school complaints: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=400&Url=%23%26panel1-7#crnt..............(2) The US Education Dept's brand new complaint intake portal: feedback.studentaid.ed.gov................... (3) The "consumer complaint" page on each student or employee's home state's attorney general website (easy to find, just google it)....................Service members using TA should file in all those 3 places as well as the DOD complaint site: http://www.militaryonesource.mil/education-and-employment/higher-education-for-service-members?content_id=287986..................................Veterans should file in all those 3 places as well as the VA complaint site: http://www.benefits.va.gov/gibill/feedback.asp
...............................Finally, if a student had a student loan bank messing with them, they can file with the US CFPB: http://www.consumerfinance.gov/complaint/