Thread regarding Zenith Education Group layoffs

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Zenith, The New Owners of Corinthian Colleges Still Advertising Programs That No Longer Exist

By Consuella Pachico -Mar 20, 2016

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The Department of Education has permitted Zenith, the new owners of Corinthian Colleges, to recruit students using large-scale telemarketing and paid media campaigns that sometimes advertise programs that no longer exist. Zenith also continues to recruit students using the very same ads that Corinthian ran during the very same daytime TV talk shows.

Executives who formerly oversaw Corinthian’s business practices, which state and federal officials said were fraudulent, remain employed at Zenith.

As with Corinthian, Zenith still requires students to waive their right to sue the school in a class action, which is unheard of among traditional colleges.

Recent graduates claim that they are struggling to find work which would allow them to pay back their student loans. This could mean additional student loan defaults for the U.S.

“I graduated in April at the top of my class, with honors,” said Shane Satterfield, a roofer in Georgia who now owes more than $30,000 in debt for the associate’s degree in computer science he completed last year. “And I can’t get a job paying over $8.50 an hour.”

Zenith Chairman, David Hawn said some marketing practices were problematic, and he acknowledged that graduates are not yet graduating with key credentials for getting a job. But he said the schools were on the right track.

“We are spending a lot of money to right the ship,” Hawn said. He added that Zenith had shrunk down to about 15,000 students and lost more than $100 million in its first year and expects to lose money again in its second. “Every step we’re taking is in support of our quest to become a really great career school,” he said.

“The Department of Education sold these schools to a firm that had no experience in providing education and insufficient motivation to genuinely fix the business model,” said David Halperin, a Washington lawyer and consumer advocate who helped identify problems at Corinthian. “It would have been better to help existing students find new opportunities elsewhere.”

“The fact is that we were able with Zenith to provide a plan for tens of thousands to move on,” said Ted Mitchell, the Department of Education’s Undersecretary. “If Zenith is not doing right by its students, we won’t hesitate to act.”

The reasons for Corinthian Colleges’ collapse were not surprising:

A January 2011 whistleblower lawsuit alleged that Corinthian employees routinely fabricated employers to make it appear that unemployed graduates had landed good jobs in their chosen careers.

A July 2012 report by the Senate Health, Education, Labor and Pensions committee found that more than half of Corinthian students dropped out.

Undercover investigators at the Government Accountability Office enrolled in Everest, Corinthian’s flagship among its schools, and got passing grades for obviously plagiarized or incorrect assignments.

A lawsuit by California’s Attorney General, filed in 2013 and amended in 2014, alleged rampant lying to students about job placement and cited internal marketing documents that identified Corinthian’s best prospects as people with “low self-esteem” who have “few people in their lives that care about them.” That case is pending.

Despite allegations of misconduct, the Department of Education continued to provide hundreds of millions of dollars in student loan dollars to Corinthian. The harshest punishment the department imposed was a three-week hold on payments in June 2014. The temporary delay in loan disbursements led to Corinthian’s abrupt collapse.

The financial failure left the department in a nasty position. After years of payouts to investors and multimillion-dollar bonuses for its executives, Corinthian had few assets, 70,000 students, and massive legal trouble.

Simply allowing Corinthian to fold would have forced the U.S. government to absorb hundreds of millions of dollars in losses on student loans and put students on the street. Keeping the schools alive would save the government from much of the damage.

“There was this strong sense, from the media communications standpoint, where they said ‘Do we really want all these students getting thrown out of school,’” said Robert Shireman, a former deputy undersecretary who left the department in 2010. “Somewhere in there, someone came up with ECMC,” Education Credit Management Corp., the nonprofit student debt collection company based in Oakdale, Minnesota, that controls Zenith.

When Zenith Education Group acquired the remains of Corinthian, its executives knew what they were getting.

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this information seems to have been removed from the web sometime on 3/23 or 3/24.

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“Zenith’s schools had a culture of accepting anyone with a pulse,” the company wrote. “A large portion of the student body was ‘at risk’ and Corinthian had defrauded students through false promises of future employment and deprived them of a functional education.” In a way reminiscent of the subprime mortgage crisis, Zenith said Corinthian walked off with money from government-backed loans and left everyone else in the lurch.

Many of Corinthian’s senior regulatory and compliance officials stayed on board. Zenith’s deputy general counsel and its corporate counsel came from Corinthian. Also still at Zenith are executives who oversaw Corinthian’s accreditation, student finance operations, and its hard-charging recruitment call centers.

The longtime director of compliance and program management at Corinthian, Susan Samek, now oversees job placement verification. That role requires her to ensure that Everest is no longer misleading the government or its students about placement rates, which Zenith acknowledged had happened.

Hawn said that just because Zenith compliance employees had also held senior positions at Corinthian, does not mean they will repeat that organization’s mistakes. “Compliance matters to us in a big way,” Hawn said. “The compliance department ultimately reports to people employed by Zenith. As for the holdover employees, I’m proud they’re serving alongside us.”

Zenith has retained Corinthian’s policy of prohibiting its students from suing it in class actions. Under Corinthian, students were required to sign waivers giving up their right to sue over misconduct at the school; their only option was arbitration. At the Education Department’s insistence, Zenith dropped the across-the-board ban on lawsuits. But Zenith still requires students to sign a ban on class actions, which are generally regarded as an effective way to pursue a large number of cases.

Such a ban is virtually unprecedented at nonprofit colleges, but Hawn said that Zenith will keep it for now.

“Arbitration, that’s a much better remedy,” Hawn said. “As our confidence grows in our ability to serve our students well, we will continue to look at the class-action lawsuit issue.”

The Department of Education said the government wants Zenith to lift its class-action ban. Though the Department cannot simply mandate that Zenith drop it, the government proposed rules that would bar colleges at large from restricting student’s right to sue.

Under a government agreement, Zenith hired a law firm to review its operations and monitor its progress. Samples of recruitment calls from Zenith’s call centers found that 11 percent of student contacts in November of 2015, for Everest’s physical campuses, contained statements that merited review, including unsubstantiated statements about Everest’s tuition, the likelihood of graduates finding jobs, child care options for students, and the ability to transfer Everest’s credits to other schools.

Everest’s credits are usually not transferrable. Under Zenith, an addendum to Everest’s enrollment agreement said credits “will probably not be transferable to a college or university” and that an Everest degree “will probably not serve as a basis for obtaining a higher level degree at a college or university.”

When asked about taking classes, Everest admissions staff would not discuss the likelihood of credit transfers, saying only that a student’s future university of choice would determine that.

Zenith has a board of directors that is supposed to keep an eye on governance of its schools. But when the board members receive salaries between $84,000 and $142,000 a year for working between 7 to 19 hours per week, will they monitor the school’s actions appropriately and with a certain level of scrutiny?

“When a nonprofit board is paid, those people are consultants,” Shireman said. “Such board members would have little incentive to act in ways that would harm Zenith’s finances. They are not overseeing the management on behalf of the public.”

Mitchell also faulted the arrangement. “The proper governance of education requires an independent board,” he said. “I’m personally disappointed that they haven’t moved more quickly on this.”

Current students and recent Everest graduates gave mixed reviews to Zenith. Some said they would recommend Everest to friends. But most expressed disappointment and disillusionment. None reported seeing major changes in their curriculum. Hawn said that such things take time. He expects to roll out the introduction of more employer-recognized professional certifications late this year.

Among its faculty, some of Everest’s online instructors have substantial professional experience in their fields and many are adjunct faculty shared with for-profit online colleges. A few of the professor’s entire post-secondary education has occurred at for-profit online schools.

Despite claims of wanting to recruit students more selectively, Zenith has continued to run the same ads Corinthian produced. Commercials featuring quick cuts and a high tempo musical background portray Everest as a fast track to a solid paying job and even buying a house. One commercial includes actors explaining why Everest is better than community college, which is almost always a more affordable educational option.

Everest spent roughly $11.5 million last year on national television ads, according to data provided by iSpot.tv, a media tracking firm. Most were ads Corinthian created. That spending disproportionately focused on daytime TV talk shows with such hosts as Maury Povich, Steve Wilkos and Jerry Springer, shows whose audiences target the young, black, and poor.

When Zenith took control of Everest, it shut down the school’s online paralegal program as a result of its terrible track record, but continued to advertise the program on its website, in paid search ads, and in correspondence with prospective students. In conversations with Everest’s admissions team, recruiters repeatedly tried to suggest enrolling in other programs.

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