MSO is fully of non technical time pass guys as managers who use bullying and threats to get work done.
Every senior guy who is found to be useless(no development testing and domain knowledge in BU ) is transferred to MSO as managers who cant move an inch without leads support. HR let supportive hand in bullying and threatening leads. Any time u look at tapri tea shop in pune u will see MSO managers loitering and gossiping.
All value adds, lean and cost reduction are eye wash and manipulated data to fool the management