John Mayr apparently thought he was filming a History Channel bio of himself, as he went on, and on, and on, and on, and on -- blathering about his background -- the point that he didn't even get to finish his scintillating presentation. Yes, John, you have people sitting there on pins and needles, terrified for their very livelihoods. Your background is exactly what they need to hear all about ad nauseum.
Our favorite part of the presentation? His desire that AllScripts employees make customers not just satisfied, but DELIGHTED. He says to accomplish this, employees need to be "Patty Proactive."
Watch for a new line of Allscripts branded "Patty Proactive" dolls -- pull the string and they say "Yes Sir, No Sir, John Mayr's a genius." (Of course, production will be outsourced to Pune.)
Hey John -- how about delighting your customers by making products that aren't crappy and glitchy, and not firing the staff who actually can help the customers, and not making them get on the phone with people who barely know the product and barely know the English language?
"Patty Proactive" -- we're still laughing about this one... given that your employee base is now mainly "Padma Procrastinator" or "Lakshman Lethargic"