Dealing with Apria as a customer is a convoluted and infuriating ordeal. We employees at the local branch are the only thing holding this unwieldy and horribly broken system from utter collapse. I spend the vast majority of my time frantically working to bring resolution to the problems my patients have with Apria's structure and policy rather than doing actual respiratory therapy. All while trying to complete an obscene and quite literally impossible to complete workload that corporate mandates. Were it not for our respiratory team orchestrating fixes for unnecessary problems and propping up all other departments, resolving their errors, and essentially holding their had through every process, not a dollar could be made for the suits higher up. How can it be that it falls to the respiratory therapists to constantly inform and educate customer service on insurance policies and billing issues? All the while trying to resolve issues with incorrect shipments of supplies and the insane medicare transfer fiasco. All of this weight to carry on top of seeing patients scheduled for non stop back to back appointments throughout the day. I can't remember the last time I was able to actually eat lunch. (Though I am forced to clock out for 30 minutes every day while I continue to work). Good thing they laid off a third of our respiratory therapists last week at the specific direction of a corporate suit in another state. This is absolutely shameful. And to this, is what the previous comment is making mention of when they say management should be ashamed.
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About the worst customer or patient exoerience you will ever have. The new buyer of Apria will need to invest $1.3 billion year one to rebuild org destroyed by outsourcing, off shoring, and simply a failure to invest cashflow into infrastructure, workforce, and training.
How is this relevant here?