We knew this was coming, it's now here. Amer pso is shifting to partners. I recently saw the slides w the plan. Will be reducing headcount over coming quarters, moving delivery to partners. The most recent RIF established the management structure to support this consolidation over the coming quarters. Sorry to say if you are amer pso delivery person you should start stockpiling cash and get yourself ready. The ice cube is shrinking.
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Next round of layoffs will be first week in January. PSO
15% free PS with big deals = lots of delivery required over the coming year or two.
It's just moving to a more partner heavy model.
The work will still be there.
Re @2fec+1vx4VC3k:
Wow. Partners are already gawdawful delivering support. I can't imagine they will be any better at the implementation side of things. Hey GS, better get ready for more partner/PSO tickets! "Dear sirs, customer has problem installing ESX. I have done no troubleshooting, please send zoom"
Maybe. But GS/Support often faces the challenge of needing to reverse-engineer and interpret how stuff works, as under-the-hood functionality is largely undocumented. Partners that don't have that experience or access to resources are going to continue to suffer in that area. Anecdotally, it wasn't super often that I had to read source code during my time in GS, but I often had to dig around in Bugzilla PRs and JIRA to understand product behaviors better. This is all before filing bugs to ask Engineering why something is behaving the way it is.
I can also speak to deployments, now that I'm in that space. It takes a different mindset, and it isn't subjected to the same kind of aforementioned sleuthing anywhere near as often. But, I'll admit that my experience is based on much more mature products. Earlier PSO folks had to be smart and figure out how products worked as well. I worked closely with a bunch, and knew several that moved into PSO from GS.
It's saddening to see this is the way Broadcom drives things. But I can assure you all that it's all greener pastures out there, once you can land something new. Broadcom is not a fulfilling company to work for.
This is the way!
"...VMW professional services has (for years) been acting with a sense of entitlement and low accountability. Delivery quality has been low by industry standards..."
Wow, this is pretty harsh. Let's look at some facts, shall we?
(1) PSO was held to extremely strict and aggressive profitability and growth targets, that were CONSISTENTLY ACHIEVED for years on end. You can legitimately argue whether or not a ps organization should be revenue-neutral or a profit center, but the company's exec leadership demanded it be a growth-oriented profit center in the company and pso was held accountable every step of the way.
(2) PSO was among the first organizations in the company to institute a formal customer satisfaction measurement function using a third-party survey process, and built it into the standard process of how projects were delivered. PSO consistently scored industry-high Net Promoter scores by our customers. Were there projects that went wrong, or customers who were not fully satisfied? Absolutely. But was it an unaccountable train wreck across the board? Not even close.
(3) for years pso scored above the company averages in employee satisfaction, and trust in their leaders
The pso organization was far from perfect, but anyone who claims it was an ineffective, poorly-managed organization that didn't deliver actual value for clients is simply wrong.
being part of PSO myself there is not enough work for the folks on ground , utilization is very less and that too by doing donkey work that we once got it done by parters or WWCC anyways
Business via Dell was major chunck that we used to deliver and now that’s gone as well …
End of times for most of PSO folks is written on the wall unfortunately
but all other pso delivery goes to partners.
Wow. Partners are already gawdawful delivering support. I can't imagine they will be any better at the implementation side of things. Hey GS, better get ready for more partner/PSO tickets! "Dear sirs, customer has problem installing ESX. I have done no troubleshooting, please send zoom"
Post from TheLayoff.com
This assessment is unfair. For years, pso was the skid plate of the entire company, providing field engineering to stitch together the dozens of VMW products that were sold as an integrated suite but which in reality didn't work well together. PSO became the organization that had to "cash the check" that the sales team wrote. The ps business was far from perfect, but man anyone who has this distorted sense of reality above is either uninformed or just stupid.
I'm afraid this post is very accurate. The plan is to reduce headcount by ~20% per quarter, over the coming quarters. Ultimate goal is to have a very small group of billable architects to handle up-front scoping and architecture for the biggest most important customers, but all other pso delivery goes to partners. If you are a pso delivery person in the americas geo, if you have relationships with a services partner (or if a partner is helping deliver your current project) you may want to approach that partner now to see if they will hire you.
Professional Services Organization
Sorry , what is PSO ?
Delivery has struggled because the software is total sh-t. It took 10 years for VCF to be somewhat useable. It su-ks deploying 5 different products to meet a single customer requirement when integration is broken between them.
Apart from the general trend of moving low margin activities off the books, it is important to know that VMW professional services has (for years) been acting with a sense of entitlement and low accountability. Delivery quality has been low by industry standards. Project execution and results were not consistently or openly shared with the account teams or product GMs.
Unlike many other software companies, a stint in VMware professional services has been a negative factor in people's abilities to move within the organization, which speaks volumes!
Layoffs in PSO will happen this week.
Concerned that there might be layoffs this week. I have a feeling they would do this to get out of paying the bonus that’s due Friday.
What about back-line support and TAMS?
They are not PSO either.
This was the plan from the very beginning. Amazing it took this long but the strategy has been communicated during the planning stages. Some PSO leaders thought their management did a great job with no PSO getting cut last Nov.. well no where is safe but at least you got a nice pay check for a long while and some stock vests. All the best
Partners companies belongs to your Indian IT leaders and their job is to make money while you keep losing your job. Wake up it is already to late..
PSO is less valuable despite earning a higher salary than GS. While GS is also not valuable, it is acceptable because GS earns less and there are fewer of them.
PSO will be cut by at least 50%. Too many folks that are non-billable.
What about GSS?
GSS is not part of PSO.
What about GSS?
What about back-line support and TAMS?
Look at the amount of people on the bench and you will see that PSO is overstaffed. PSO is supposed to be a billable resource, not doing busywork. It will come to an end soon, especially with the focus on sending work to our partners.
Yup - I can believe this. My manager was let go in the recent RIF, he mentioned that something big was coming. God help us.
No sh-t, sherlock. this is the ca model all over again. Now get back to work, until you are kicked to the curb.