Why do we have to take getting cursed out every day with little to no help from managers? Why is it considered acceptable for us to be abused by rude customers even when we're clearly in the right? I'd leave if I didn't know that most of retail is exactly the same.
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Many customers are very entitled. They think it’s unnecessary to wait for help and will literally interrupt you while you’re busy or helping someone else and ask for what they want by dangling stuff in your face. I am appalled at how rude, entitled, disrespectful customers are. Not to mention they’re always haggling on price even when things are heavily discounted. Generally awful clientele. No please, thank you, manners or respect. People are out for themselves and could care less about anyone else. Sad.
The customer is not always right. They are powerful, but not necessarily always right.
The customer is always right.
Expect even more abuse…the current administration that has just been voted in (and i question this) will only embolden them.
I literally have walked away from an abusive customer .....If they start being abusive, name calling or try to force you to do anything say "Excuse me one moment" and walk away. You have a right to walk away. If they report you, just simply explain to the manager that you felt harassed and abused and chose to walk away to prevent further escalation.
There are some very bitter sales associates in here. Either don’t help the crazy, mean customers, look for a position in back or quit.
As for what managers DO, it’s not that long list someone listed. That’s a store managers to-do.
Operations managers, beauty and fine jewerly manager and selling floor manager. They have different priorities but are more on the floor than day the store manager.
The daily schedule is done by the opening manager, and that’s done way before the store opens.
And all those calls? Some are super short.
The only thing that can take time is weekly planning meetings but that’s for back of house. And on those sometimes AP joins in, or the store manager. But those have nothing to do with the other managers so they would be avaliable.
You also have all the cxe’s and selling captains walking around. They’re helpful and can defuse situations.
I do not put up with customer abuse. If they get really rude I hit the delete button and suggest they go to another register. If they ask for a manager I tell them im sorry but I don't have time for that especially if I have a line of customers. What they do after that is their problem.
There is a difference between dealing with a difficult customer and an abusive customer. I always tell new hires, especially young, inexperienced ones: "Never take abuse from a customer. I don't care if there is a line of people from the wrap stand to the escalator. Walk away. " I cannot stress this enough: This is retail. You will have customers that will make your day and others who want to spew their bile on what they believe to be a captive audience. You are not a captive. Don't lower yourself to their level by responding in kind, it's beneath you as a professional and as a human being. You don't have to take it. So don't. Walk away.
Visual calls??
I guess I've been missing these.
Honestly you really don't have to be on most of those calls.
Our store had six managers last year and we lost two positions and have been running on only four all year. One manager has been out on a LOA since August and between PTO, divisional meetings, having to travel to clean up other stores, and the occasional sick day, we rarely have more than two managers working at a time (one opener and one closer). We just had one of the three remaining managers resign and word is that we won't be able to fill the job until next year as the company is freezing jobs in our market to keep them open for displaced managers from the 55 closing stores.
Manager have a ton of administrative stuff they have to do, so being on the sales floor isn't something they have time for everyday. Try being on a national, regional, and divisional call every Monday, doing safety and AP audits, functional schedules, interviews, onboarding, training, big day planners, and attending beauty calls, visual calls, operations calls, customer service calls, loyalty calls, talent calls, conversion calls, black friday planning calls, and other calls that I can't even remember to name. Many of these are just punishment calls for failing to meet a loyalty goal or have a low CX score or conversion rates, or not having enough success factors. We also have to do a daily business reivews and write daily action plans.
Really, when we should and would prefer to be on the sales floor working with and support our teams, we are stuck talking and talking and talking about what we are planning to do or supposed to do, but rarely do we have enough time and other managers to actually do much of it at all.
The whole vibe is toxic.
The blind is leading the blind.
And the best part is when the managers are all there and just stand watching it all go down like effing id--ts! Hello?! Can management actually help out before we have to sometimes fight for our lives? And then, the audacity to threaten to fire us for fighting!
Poor leadership from management.
Macys does not pay enough for you to be exceptional! people who swear at you deserve no service whatsoever.
Get used to working alone for your entire shift with no help. That’s the Macy’s way.