Thread regarding Walgreens layoffs

Walgreens Pharmacist Remote Call Center Positions: Horrific

It's not often we see posts specifically addressing Walgreens Remote Pharmacists. This message is dedicated to you all, our remote pharmacy teams, and individuals that understand.

Why do Remote Walgreens Pharmacists continue to endure these unattainable work metrics from their assigned less educated leadership that compromise their quality of life and job satisfaction?

At the Contact Center, pharmacists are subjected to the same performance metrics as individuals with far less specialized training. For example, folks with only a high school diploma.

Pharmacists are also expected to report to Pharmacy Technicians under the CU/HOP Leadership. That's right, you report to an individual with less education than you have obtained. This is your boss. You have no upward movement.

Professionals such as Physician Assistants (P.A.), Medical Doctors (M.D.), and Nurse Practitioners (N.P.) aren't subjected to these unrealistic standards because their professions are respected.

These professions mentioned above would also not stand for abuse of their profession.

Work-from-home Call Center Pharmacists from Walgreens often make over 150 outbound calls per day. These calls are often angry and conformational calls because these calls are outbound and "cold calls".

Pharmacists are expected to also review online prescriptions every 8 to 16 seconds, depending on the Line of Business, compromising patient safety when leadership wishes.

Walgreens remote pharmacists remain voiceless, not challenging management, and have become mere puppets under these strenuous conditions. Pathetic.

If a Pharmacist feels that they went to school to become a Call Center Agent, then they should re-evaluate everything.

I await your responses.

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| 551 views | | 5 replies (last November 10, 2024) | Reply
Post ID: @OP+1vp7Jeyj

5 replies (most recent on top)

why would you even stay with a company like Walgreens, let alone a job like that. Pretty sad.

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Post ID: @1qez+1vp7Jeyj

Also in the Call Center, your high-school diploma "boss" is keeping track of "personal time" otherwise known as bathroom breaks. You are allowed up to 2 minutes a day aside from scheduled breaks and lunches. Exceeding that 2 minutes might be interpreted as "work avoidance" (a term they like to use a lot in the call center) and result in a coaching.

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Post ID: @frf+1vp7Jeyj

I think the point the poster is making is if your boss is less educated and has a lower salary and you report to them, you have no room for upward movement.

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Post ID: @gbn+1vp7Jeyj

If it makes you feel any better your boss is paid less than you.

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Post ID: @yug+1vp7Jeyj

Agreed, it's a "soul-su-king job". Plus, there has been 6 "managers" in the last year! That is crazy.

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Post ID: @qaq+1vp7Jeyj

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