What do you think are likely scenarios here? What are the chances of employees staying, which roles would you say are under biggest impact?
What are the chances of outsourced (Filipino, Indian) employees staying with the new owner due to their cheaper price tag?
The comments here are very disrespectful, getting a RIF is ok, when you were going to leave anyway, it’s a gift. A lot of times no RIF or unemployment , they wait for you to quit so no package or free unemployment money.
So, you will never work again. I'm sure you possess such an impressive skill set. Oh wait..
Imagine knowing every product line they have, and they RIF you for cheaper labor, that in itself should tell you what they are about. I would never work for them again, I plan on never working again, but if I did it would be contract at my convenience
Not a chance. Why on earth would they?
You cost too much and are unlikely to possess any particular skill that they couldn't train someone else to do in a relatively short time and for much cheaper.
You're welcome to try and get back in as a contractor, a field nation gig worker, or something along those lines, as needed. Then they can dump you again, but this time do it even easier.
Being a fully trained tech that was laid off 2 years ago with over 20 years working for NCR, think they will call me back, or call anyone else back?
3 year renewal with Walmart with SLA ramping up in November. Walk throughs and installs also. Newer equipment in a bunch of locations should mean less calls but remains to be seen. Some other retail accounts renewed also like Macy’s for 3 years which is a surprise, Starbucks and a few others. If Voyix does sell then new ownership will need to address all of this plus the current staffing. Voyix is looking to hire more CEs according to latest update from a reliable source to help with call volume and Walmart SLA
I would like to know which SCO model that Costco uses as those are very efficient. Seem to be better and faster than the ones in Walmart, Target and Wakefern. If Voyix does get sold then so be it. Hopefully I am part of the next round of RIF as this company is just not good any more. Coworker and friend of mine was just let go last week on the Atleos side. Not performance related and was told he could reapply to add salt to the wound. Both companies want lower paid CEs and don’t care about performance.
And to a comment of removing ncr scos with something else. The new competition has already pitched the new eco and wm wants it. Not sure a deployment time table but I think NCR equip will be going away in WM.
Voyix will be sold. I think investment firm has made an offer but does not want the debt! I think the unrealistic WM contract was signed to keep wm on the hook! Ncr had nothing to offer, the Jarvis sco is not even being deployed anymore as wm dont want it! I think they will cram the sla to keep the potential buyer! Wm will phase out ncr to another competitor that has better options and price. The sco game is getting big with much better options at a cheaper price! This new wm contract ncr created, just say no wm was to invested to decline, but I’m sure it was get the contract or find a new job! Employees are leaving by the dozens, no replacements, mgmt don’t even respond to the notice. I think TMs know the future. Why the silence.
Voyix will be sold, it’s all part of the split, Voyix will be gone eventually.
I don’t think Toshiba or Diebold will be the buyer. They already have next gen products and don’t need another software platform to integrate. I could see a company like ServiceNow, SAP or Salesforce take an interest to round out their retail product suite. However, we have so many clients on legacy products that it will be a hard sell until the migration is further along.
No walmart selfcheckout is running on NCR software.
Jan 2023 or Jan2024?? walmart completely phased out NCR self checkout software. I couldnt even remember exactly because it has been that looooooooonnnnngg ago.
Good point about Compucon, Walmart came back to NCR on its hands and knees due to the failure of that experiment.
If more stringent SLA are in there then it’s a lousy job by sales team. Less CE’s trying to make strict SLA’s is a disaster of penalties waiting to happen. Some things never change.
The Walmart contract should be negotiated down to reasonable SLA’s, with as many registers and self checks they have, and complete redundancy on the network rack and equip, the contract should be written reasonably, who ever makes and agrees to the contract is so pressured to get it signed, they agree to anything, in the end it just hurts voyix, somehow NCR has never learned its lesson, threaten them with No, let compucon fail again…….
Yes, with much more stringent SLAs
According to a Voyix employee Walmart just resigned a 3 year contract. Is that true?
Look what Lowes and Home Depot did, if you missed that it was because NCR didn’t announce the loss of business or you simply were not paying attention. Other retailers will be doing the same models, they make more sense in today’s environment. As time moves forward it will become the normal, with employees unpacking equipment and swapping it out, boxing it with the return label and returning the defective unit. Voyix will have no part of any of the process, voyix will not exist.
Whole unit swap has been going on in Hospitality for years. Advantage is they can contract out the repair job. May even bid it out per job. I know several contract installers who also bid on Break/Fix swaps. Plus no parts system only repair depot.
The selfcheck and pos systems in Canada were never NCR equipment to begin with. Nothing was.
Regardless, this kind of stuff has been going on for decades. Customers and NCR aren't using module swap equipment to make a tech's life easier, it's better for business. NCR wasn't running their various flavor of the week programs to reduce call volume to make everyone's life easier. Ultimately, it's to make it so less techs are required.
If you're just realizing this now then, I dunno folks. Yeah, you might be in trouble.
New Walmart POS systems being rolled out are full unit swap boxes. No more repairing 4800 series pc’s. That move alone will cut down on need for CE required register repairs.
I know people on the Walmart team. I can confirm that we have lost Walmart.
Don't count on Wal-Mart as being a future loyal customer for long. I read an article where Wal-Mart was purging all it's stores of NCR self check systems and going with a much better and easier system for it's customers. I kept that in mind and I noticed this is exactly what happened overnight my local store. It's just a matter of time before they're all replaced.
What do they have in mind?
We’re getting out of the hardware business so no hardware company would want us.
We’re in the software business but have aging products and new products not good enough so no software company want us.
It’ll be PE who will want to reduce cost. Get rid of hardware contracts, get rid of old software, throw everything at new software and forced everyone to move.
Hospitality deal is done should be announced in Nov bad timing
NCR retail team is designed and grows with Walmart. The number of Walmart stores in your area is a major factor for the head count. If anyone worries about Voyix, that should be Walmart first. Banks rotate their vendors all the time. NCR lost the Chase account around 2011. NCR won the contract with Wells Fargo in 2015.
Also see no reason for Diebold to buy a retail focused Voyix, they got out of retail for a reason and are seemingly beating Atleos on the ATM side handily with big contract wins with major banks. Voyix is left to flounder around with little name recognition and a shrinking workforce. Only hope is a bigger retail name decides it worth the trouble, Toshiba would be my guess.
No need for worrying. Voyix is sponsoring Belgrade's Pride. We are safe now.
Had a 1:1 conversation with Voyix's head of product at a massive retail tradeshow earlier in the year. He told me all about the strangler pattern but didn't know that this is what it is called. I explained that to him, he apologized for not knowing, and I knew from that moment that they were fscked. He didn't even understand his own core value prop or how to talk to the devs that make those "experiences" happen. For a product that's all about retail CX, that's a non-starter. Block will eat them for lunch as they continue to move up market.
Also, don't count on Diebold to buy them. What would Diebold want with a struggling omnichannel CX-focused retail product? Diebold has a rough time keeping themselves bolted together as-is.
NCR Voyix has a lot of government work - e.g. AAFES, DECA. It will be challenging to find new homes for those portfolios. Healthy government contracts will be easier to re-home but the rest of the contracts will probably suffer the same fate as the commercial projects.
It depends on the buyer. Not enough left to “part it out”. If an investment group buys they may try to reorg, revitalize, and upgrade. This keeps most folks. Last a competitor may buy (Toshiba, Diebold Nixdorf) to get customer base. This wipes out almost everyone. Some CE base kept to continue service until hardware converted.
Just my thoughts. I could be dead on or way, way off-base.