I get at least one incident notification a day that MindTap, Cengage eReader, Ed2Go, or E-commerce platforms are down.
5 replies (most recent on top)
Delight the customer!
No, this is Cengage.
Leadership does not care about customers. They know they are lazy and rarely change vendors.
Customers are not happy, yet leadership boasts about how smooth back-to-school was with cases.
Thank you for contacting (insert ed tech platform here) tecnnical support. We are sorry for any trouble here, and for the multiple transfers and long hold time. We can't replicate the issue you are encountering, thus it is likely isolated to your internet browser. Please try clearing your cookies & cache, enabling 3rd party cookies, turn-off any pop-up blockers, or try a different internet browser. If the issue persists, please try a different device. Thanks for using (insert ed tech platform here).
(Play recording that states we value your opinion and ask for a survey of your support experience)