https://readwrite.com/sonos-layoffs-app-relaunch-ios-android/
(Dis) Honorable mention: https://www.wheresyoured.at/never-forgive-them/
Earlier in the year, smart speaker company Sonos released a redesign of its app that removed accessibility features and the ability to edit song queues or play music from your phone …
https://www.reddit.com/r/sonos/comments/1f79vk6/former_sonos_engineer_here_heartbroken_by_the_app/
Is the CEO taking a look into his own company apps and devices at home and at company alpha/beta trails ? I guess not.
He needs to import old and new speakers, and manage them and try different features on old and new app. Compare them …… only then he will realize how bad the new app is.
May be he knows all the cons of the new app and pretends that he does not know and deflect the blame to testing!!
He need to wake up and smell the coffee !! Stop wasting millions on lawsuit. Invest on top talent and innovation !!
As a Sonos user (and not an employee), I can say that, given the latest and previous missteps, I plan no further purchases of Sonos speakers (or other devices) From the comments I’ve seen on-line, from other users, I believe I am not alone in this sentiment. Sonos has lost my confidence and loyalty. This does not bode well for the company if its success is dependent upon hardware sales.
I suspect the answer to this problem from Sonos will be to institute monthly usage fees for devices that I have purchased as an attempted workaround. This would be yet another serious mistake and will lead to the demise of the company. Instead, Sonos should regain customer trust by creating open API access to the devices. Perhaps such access already exists (I don’t know) but if it doesn’t, it should and its availability would encourage sales through the idea that the devices won’t simply become hundred/thousand dollar bricks at the whim of the company.
I’ve heard of efforts (e.g., “Music Assistant”) by the open source community in this direction. I’m set on investigating the viability of those efforts in order to retain use of the devices I’ve bought. Sonos should think hard about supporting those efforts if it wishes to remain in business.
Just my $0.02.
100 employees fired to pay for the bonus and pay raises for the rest of the company. Who is holding the CEO and product managers responsible for the mess?
CEO blames quality of app. It has both quality and many important features missing.
Rushing to release an app that is poor in features and lacks many basic features is their biggest blunder.
CEO should be fired first and all the top marketing layer who are completely lost and not able to increase sales for the last 2-3 years. This is because of poor management and direction.
They wanted to save money and outsource jobs. They ended up hiring low quality engineers and contractors.