Dell is a commodity hardware provider. Dell only has 3 competitors in PCs and servers. Because there are few competitors incompetence can flourish. Leadership can get away with being extraordinary and shockingly ineffective and the business will not suffer. The industry is flooded with no skill employees whose only skill is to inflate data in spreadsheets. If Dell invented a unique innovative solution they would not be stuck in this low margin commodity sinkhole. Unfortunately Dell's legacy is to copy what others have already created or bolt together components simeone else made and charge less. That's fine but it is not a real innovation. Doesn't require much skill. Hence employees and leaders are disposable.
Well said, @1rds+1tovVenN.