The CPO recently stated that the company needs a lot of improvement and reported he also has been with the company for 30 years.
In my current pharmacist position with the company, if you do not meet aggressive metrics on a monthly basis, you will be coached or perhaps terminated. Pharmacist are coached at least once a month in my division.
You cannot last 30 years with the company if you do not meet metrics
It is clear that upper management is not subject to this same scrutiny and tight metrics that the same pharmacist are subjected too that are keeping the company alive.
I would challenge any upper management position to volunteer to work ONE entire week in the Pharmacy Call Center (HOP, Clinicians, MTM, CMR) on the phones.
What will you experience? You will be required to make between 150 to 250 individual calls in one 8 hour period, so be prepared to not take an unassigned break, as it is not allowed, unless you need one 5 minute additional personal break/day. Do not make any mistakes, as you are required to follow SOPs. Calls are recorded and graded.
This is the company you have created for Pharmacists.