The retail team, especially those in branches are the heart and soul of this bank when it comes to client facing roles. They take way more abuse than they deserve generally at the hands of departments that can’t seem to get their act together. This is blue collar banking - grab a hard hat and lunch box and go do the toughest job in the bank. You have Area Managers who on average lead 20 or more branches and the leaders who work tirelessly to represent their office and teams in the community. You have Regional Managers who on average have 80+/- branches under their supervision. Today, so many of them are at 100% and many over 110% of said goals but will be rated partially on track or not on track. REALLY?!?!
Here’s how the math works in this case. X multiplied by Y = you’re scr****! Welcome to Truist math 101. This was not the formula for merit or ratings when the year started. These folks are hard workers operating with paper thin staff daily. But here’s the sad part - do they think these folks are not smart enough to see right through this? This is beyond unfair, it’s unacceptable. Thank you retail branch teams.
Perfectly said, @iiq+1tehJHce.