How will citi address employees who are resistant to change? One would think that after so many have been laid off, those still employed would be more open to transformation efforts.
Instead, they stubborly hold on to burdensome processes that do not add value. Some hide behind an ask from a senior leader or a question posed by a regulator. How about thinking for ourselves?
I said this on another post and the older employees said I was disrespectful and basically chewed me up. LOL. I was laid off Im younger and the rest of the people on my team survived all older people. The person who had the least amount of years was on my team for 26+ years and no Citi wasn’t their first job. We have all these people at Citi in technology who barely graduated highschool and these are the people Citi kept. This is why the situation at Citi will never improve because they get rid of people with college degrees and actual experience in tech in favor of old employees who were hired by a friend 25+ years ago and all they know is old Citi processes. Basically Citi is just trying to save money by cutting cost and not actually trying to keep the talent that could make Citi a leader in finance. Im glad I got laid off though. I was tired of my boss and tired of reporting to someone with a high school diploma when I hold a master. The conversations always went above her head, she did absolutely no work and the only process that held value was completed by me and one other guy who in his defense did hold and BS in Engineering. Other than that I was on a sorry team who provided no value. Sad thing is they are all still at citi collecting a paycheck adding no value except the engineering guy.
It’s not necessarily the employees but the managers.
You belong to a 20 person team and that team is told to follow a process no matter what.
No matter how old or encumber some, you follow that process “or else”.
The person who can change that process is your manager’s manager and they refuse to.
It doesn’t matter what argument or proof you provide to show a better way, they refuse to change. So, what can you do but do what you’re told.
They know what they are doing and using all their connections/power to survive. Its easier to do what is familiar than learn something new, especially for older employees that are ingrained in their routine/ways. It will be a huge challenge for them to learn new methods and tools that it will expose them and lose their advantage over newer team mates. At that point, they will lose their competitive edge and new joiners, younger employees will eventually push these types of older employees out. The alternative for them is to keep old ways and survive. Make knowledge sharing non existent, make sure no documentation exists and they will be the only source of contact for this info.
I don't blame the employees doing this, I blame the managers for letting this happen. A good manager will not make this happen and will force everyone to be equal and avoid these silos. There will of course be some employees that specializes on certain topics, but their processes should be documented and shared among the team in case new joiners were to learn these specialized preprocess or if a team mate would like to take on these new responsibilities.