According to a company spokesperson, the layoffs are coming as the Austin call center will soon be closed.
The spokesperson clarified that the company wants to "retain as much talent as possible," and that affected employees will have the option to work elsewhere within the cable and internet company, which has three other offices in Texas, located in Irving, San Antonio and McAllen.
https://www.kvue.com/article/news/local/charter-communications-lay-offs-austin-texas/269-e8a4cce2-fe40-47a6-bd62-cf55846291ca