.... The pressure to perform is more than ever. There was a sigh of relief for about a hot minute, then the reorganization of regions and divisions happened and then the unrelenting and choking pressure to excel in all categories was dropped on our heads immediately. The stores that are remaining are expected to make up for those being closed. Pressure to make credit is unending. Goals for presale after presale never stop. Yes we had pressure for years but nothing like this. The consensis in my store is more stores could be added to the 150 or even the whole company goes bankrupt. It's not a good feeling.
17 replies (most recent on top)
@4xsn+1t6GvKTH what store do you work at where you people leader is coaching you everyday??? and describe coaching while you are at it.
The leaders and captains are the problems...Don't jump down my throat. There is a thorough lack of training and follow through. The captains themselves need training and you wonder why people are not making their credit goals?? The people leaders talk down to people, great way to encourage people to get credit or perform well smh. I myself have worked retail for over 25 years and have never seen such lack of training and follow through. I look at leaders and captains and laugh. Team engagement amongst the leaders themselves is a joke. They talk about who's not doing their job as a leader and if it's not my department wgaf. Regular employees laugh in the break room(the forbidden room by captains and leaders to enter)the coin phrase in the break room "Macy's is a joke". Our store has designated a regular employee to train the new people and this employee doesn't care because obviously they are not paying them enough to train or coach...so how well do you think the training would go for the new person??? Leaders think because they yell at a person or talk to them like they are a child that things will get done? Go back to leadership training 101. I am a former manager who worked for a retail company not Macy's . I started as a part time employee, managed their highest volume store and finally worked in their corporate office handling inventory for all stores. I'm now retired and work for Macy's part time.
I hope you are talking about the managers and people leaders going back to business 101 in this new age of 2024. The reason some Macy's stores are failing is for lack of good leadership from the top manager, who is old school and doesn't show their face, to the untrained people leaders, managers and captains. I mean at my store the regular employees are more qualified than the captains and then to have a captain try to tell them what to do is a joke.
All of you need to go take a basic business course. Imagine this was your own business, would you want to pay someone who wasn’t producing? All businesses have goals they have to meet. Leaders of a business are there to drive the goals. This is very basic business 101. Educate yourself please.
credit, credit, credit. I'm in a non-sales position and I'm exhausted from hearing how poorly we're doing on an almost daily basis. Some of the people who get lots of credits are great sellers and others just cling to the register saying they have to 'make their $ goal'. Great for them getting credits but we can't survive on those people alone. If someone is interviewing the people we hire, we should probably start to be slightly more picky and not hire people who are clearly wallflowers. We need mentors for these colleagues and not managers who come around and 'coach'
If the company wants us to drive sales goal and deliver credit, they should get rid of the ISM program.
Guys if you don't like the pressure of selling then get out of retail. All of our job descriptions say that we are required to sell, deliver on service goals, and drive credit. If you didn't know, credit drives profit. It is how we can deliver margin. Working for Macy’s is a choice. If you are only going to complain then the company won't survive. Your people leaders are executing the company expectations of leadership by coaching you every day. It's not for everyone. So if you are unhappy…find another job. Victimhood is real
Underperformers will be offered an undesirable new role. For example, specialized selling CXM to RTW CXM
@1hyb It won't make any difference who management is. You will be harrassed for metrics regardless. Get used to it. Those who don't make their metrics will be gone.
They were all go-forward stores at one time. Think about that when you are considering a career at the company. If you are in a F-50 store and think everything looks good, you may not have been around when we had G50 then, G100, then G150 stores and everyone who worked in those locations felt the same way. Some of the doors are now on the C-150 (Closing 150) list.
All eyes are on the F50 stores
I always thought the pressure was on seeing how these daily meetings and rallies go. Can you reveal your store that is staying open or is that too much to ask? This site is anonymous or should be so you’re OK. If you can’t reveal that’s OK too.
Remember, big picture. It's all about reporting to the shareholders that, with other options on the table in terms of taking the buyout offer and moving on, are likely demanding accountability.
The change of strategy from just doing a gentle pruning of the store fleet to closing of 150 stores since the new CEO Tony Spring took over for Jeff Gennette is analogous to a company obtaining a new boss saying "We are not paying people just to show up. There are certain expectation that must be met". Before the previous boss was chill, letting people not perform the job up to expectations and still getting paid just as long as they are there doing something.
In conclusion, the new CEO Tony Springs is setting a higher bar for stores than the previous CEO Jeff Gennete.
I walked into our Store Managers office and she was in the process of updating her Linkedin profile. So much stress on everyone now that the company has 150 stores filled with managers and colleagues who would love to transfer into one of the go-forward locations. She is constantly texting everyone on her team about credit, surveys, presale, inventory prep....it never ends. We are all hoping she finds something else and we have a chance at a more realistic person.
This poster is spot on. If our store is not #1 in every metric, our store manager is merciless. She is on everyone all day long, every day. The morale is awful!
Well said. Thought it was just our store and managers doing it to save themselves.