This is from a real Glassdoor response left by MH when replying to a review about offshoring:
Innovation includes regularly monitoring how we can run our operations in the most efficient way. This is not contrary but in fact completely aligned with our credo and ethos. If we decide to relocate operations to our colleagues in India, this always done with an eye towards improving quality and lowering cost.
Lowering cost, yes, but improving quality?? How does outsourcing work to India lead to an improvement in quality? Are the employees in India more skilled than those in the US, Michael?