Anybody higher up know anything about upcoming layoffs for digital service teams?
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OVERSEAS TEAMS ARE THE ONES WHO ARE GOING TO DESTROY WAYFAIR
THEY DO NOT KNOW HOW TO SPEAK TO CUSTOMERS AND DO NOT LIKE TO HELP CUSTOMERS
Digital taking phones wasn't just for Wayday, they advised Wayday and after as needed which we, at least my team, knew it would potentially be a permanent switch.
They also removed all but 4-5 teams from digital to phones/flex. Any kind of layoff for digital at this point shouldn't be a shock.
First off they have been trying to get frontline to jump sh-t for sometime now. So if this is a ploy to help that out, it really is nothing new. Ask anyone in that department how bad it’s been for the last 6 months. They have been lied to so many times that I would have to believe they already know something is brewing. A layoff is a welcomed opportunity at this point. This company is nothing but corporate greed that has manifested into pure toxicity for those on frontline. Im not saying other departments have not felt this, I know mine has. Everyone has felt a shift, but there is a very big chance you have no idea what customer service has been put through. From what I’ve been told that department is definitely getting the worst part of this. Purposely having systems taken away from them that made their job easier, cleaning up huge mistakes and messes caused by overseas reps, and having functions taken from them that they helped start just to hand it off to the Jamaican team, who work harder to work avoid than they do helping customers as they were hired to do. Not for one minute do I think we all aren’t heading down the same path. Wayfair has dug a giant hole it can’t escape and it will be them who cause their own demise.
A part of me feels this information might be to scare people and have some folks jump ship before they’re cut.
They used frontline to get through the Wayday sale. They are having other depts take their call overflow, and when the call volume drops thats when they will be starting the bloodbath. Athens and JSL will be their main source of customer service support.
They are just waiting on the numbers from Wayday before executing the next round of layoffs for customer service and digital.
How do you know it's been planned for months? I wish it was sooner rather than later, WFM is instructed (they say) to move us all FL NA Digital over to phones, every day for our shifts!!! Said originally for WayDay! Guess what, WayDay is Over!
Not convinced they will wait 6 more weeks. This has been planned for months.
If Warn is triggered, for more technical ticketing teams, - severance should be (based on past rifs) 6 weeks administrative leave and 8 weeks severance. Unused pto payout. Health insurance stays intact only while on admin leave.
To whom posted this, Layoffs are happening end of June in digital and customer service. How do you know? Is this just a rumor?
If any other managers have heard this can they confirm or anybody else has heard this that they are laying us off at the end of June?
The last round of layoffs from digital sales got 3 weeks of pay, their PTO paid out, and their insurance coverage remained for the rest of April.
I would take the time line of June with a grain of salt. We are all on borrowed time unless you are in Athens, Boston, or outside the US. Remote workers in America are not going to last we are the ones they want gone. the CEO has mentioned in more than one live meeting they no longer want a large portion of remote workers. I suspect frontline for now is in the crosshairs as they already have people to cover that job in Jamaica and Athens, these layoffs will be under 500 so it doesn’t trigger a WARN report to be filed. With digital, flex, and phones working remote, they are way under that number. They have made the job miserable and had a lot quit and also there was a super layoff in customer service in April. Severance pay would kick in, but as far as how much frontline gets of that, who knows. The last agents on frontline for 2 weeks. I am sure it will be at least the minimum they can get away with.
It is insane how fast they are tearing this company down
Also just out of curiosity is this definite
Does anyone have any idea of what kind of Severance they will offer Frontline?
Any idea about the scope for digital sales? Virtual, Athens, B2B?
So basically unless you are in CARE, CAT, LPS and CSO formally called CMT you’re going to no longer be with Wayfair come June. So they used and abused their frontline team for their failure of a Wayday sale and will be letting them go, or is this going to affect the other mentioned teams as well?
Why wait! Just do it now! 🙃
Does this include RMT?
I’m assuming this includes flex agents?
Layoffs are happening end of June in digital and customer service. Also, any remaining ticket teams jobs will be gone. JSL is skilled up to take over these roles.