https://www.wsj.com/lifestyle/travel/southwest-airlines-preboarding-cheaters-c71a88a5
- Frequent fliers believe some passengers are cheating the system to get better seats and overhead bin space.
- Southwest is keeping the current system despite complaints.
- Preboarding abuse is difficult to prove, as airlines are limited in what they can ask passengers.
- Some travelers have moved to other airlines due to the boarding process on Southwest.
- Some travelers publicly shame those they believe are cheating the preboarding system.
- Southwest forum on Reddit now screens preboarding posts for negative views.
- Passengers with legitimate disabilities support the preboarding system.
- Some travelers suggest ways to cut down on cheating, but it may penalize those who need the service.
- Disney theme parks have cracked down on cheating in their disability access service.
- Southwest is considering assigning seats due to lackluster revenue.