I have heard from multiple individuals now that they are being investigated for ‘metric manipulation’. What is being manipulated? What kind of culture has this company created? An insider insight is appreciated.
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Of course they laid off the people who were getting paid the most. They’ll keep doing that until all the jobs are in SA, where they can pay even less.
@wiv+1sF4SuYG the rumor is definitely that they laid of high paid folks. some of the people they let go make no sense unless you look at it from that perspective.
If you don’t want to get fired for manipulating your metrics, simply don’t manipulate your metrics….or at least find smarter ways to do so that aren’t detectable. Leadership at 2U su-ks but when everything you do as an AC is tracked and logged, you can’t take obvious shortcuts. You’d be fired anywhere
I’ve been a great AC for many years (all time leader in enrolls for my last program). I fell off a little with motivation the past few months but I NEVER intentionally manipulated metrics. I think if you were to carefully peruse the detailed call logs of any AC in the department you’d find some suspicious, sloppy records. I believe this was a cold, hard business decision exacerbated by some sloppiness on my end. I was accused of “manipulating” metrics and then in my defense with HR I simply denied doing it intentionally. Them firing me is the implicit assumption that I was also lying. Doesn’t feel good, man
Sounds like you got what you deserved? Don't let the door hit you on the way out? Whoever said that, although they definitely embody the leadership team's values, clearly doesn't understand how much of grind working in student engagement is and how mentally taxing it to be when you are constantly held to metrics without any sort of incentive besides not getting fired. Hitting goals can be completely out of their control and even if you perform well you get nothing more than a pat on the back and told to do it again. Let's not pretend we work in a sacred place, leadership takes everything they can from us and definitely gets a lot more than their effort deserves. Treat employees right and they will reciprocate the feeling. Judging someone without knowing them and then making fun of them losing their livelihood is pretty low, even if you disagree with how they interpret the situation. I hope you enjoy your Monday off, see you next Tuesday.
I'm sorry but if anyone has gotten fired over metric manipulation, it means they have ample evidence against you. They track literally everything. And they're not going to flag you just because you were below your goal for one day. It means that you consistently abused the system and they caught on. I'm glad you've done some reflection because this wouldn't fly anywhere, no matter which job sector you're in.
“Charges”. This isn’t a charge, this is you purposely not doing your job.
Also isn’t it kind of fishy all of these charges came up the week before layoffs? My salary was definitely on the high end of ADM.
That’s fair. I’ve looked in the mirror quite a bit and realize that maybe my work wasn’t up to par. It felt odd and a bit cruel to me. But maybe I’m just a victim.
Sounds like you got what you deserved, Tommy. Managers in SE are VERY LAX. The only way you could have gotten the axe is if you were doing something egregious. Don't let the door hit you on the way out ;)
I was fired last Friday from 2U for “metric manipulation.” For context, I have about 7 years of experience as an AC (5 as a Senior). I was given my first warning on Monday of last week, and then fired on Friday with NO severance. It was brutal. And HONESTLY I was never trying to manipulate metrics. It’s not who I am.
I used to have my family member block their number and call me and I let it run for 20 minutes several times a day to get my metrics back in the day. LOL!
This is just not a thing. If you got fired for metric manipulation it’s probably because you were manipulating your metrics instead of actually working. Instead of spreading misinformation, be an adult and take accountability for your actions.
When I was at 2u, many ACs were "ding-do-g-ditching" for dials. Calling and hanging up immediately. Not everyone did this, but a significant number did. These people deserved to be fired.
People have been caught (and admitted to) not making a calls in a day so that a day of low dials doesn’t count against their daily average (ie instead they are assumed on pto by the calculation and it takes a little digging to uncover). That is metric manipulation and terms for immediate termination, as it should be. People trying to cheat the system SHOULD be fired - better than losing committed and honest employees in a layoff.
They were hinting at starting to look at that last summer. I was an AC in degrees, and a couple examples I was given back then were: dialing and hanging up fast to boost your dial numbers, or letting a voicemail run for an extra 5-10 minutes to boost talk time.
And yes, they can use it against you for corrective action at least. Not sure about full termination, but they are likely cracking down so they can cut people without severance.