Well everyone they did it....... They have now moved the entire help desk to the Philippines and Mexico. For ourcolleagues that are in the US, most are being let go today with no warning. No ability to check job listings internally. With every org change in that group US texts are laid off. So the company can hire more contractors offshore in the Philippines. "
At UHG/optum we care about the bottom dollar as opposed to quality. All your helpdesk people are customer service reps with no knowledge of how computers work. They read knowledge from technicians that built the knowledge but then were laid off. At UHg If you call the IT help desk be assured your hold times will be long and the person you're talking to will be unable to fix this without someone else's help. While we make graphics profits of 18 billion plus... Again that's profits not revenue.... We continue to lay off US employees every quarter. "
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Sandy probably wanted to fire everyone who was still suffering the cringe at her absolute failure. She blew in to the company with big ideas, tried to implement them, and now this is the result of that big great idea bursting into spectacular flames.
Thanks a lot Sandy. You're doing a FANTASTIC job.
“As a person that receives the Help Desk incident tickets, they have been absolutely abysmal. Not even the most basic information is entered by the help desk. This is only going to get worse.”
Agreed. In my position, i am not IT but I work with and administer an internal system where any issues submitted by our end users end up on my desk to research and resolve. Obviously they’ve sliced and diced every other person in my dept with any knowledge of how to do this, so I do it in my “spare time” around my actual job LOL.
Both the offshore help desk and the end users are absolutely clueless about things and processes that used to actually work. About the extent of information I ever get in an escalated ticket is “It’s broken, FIX IT!” I’m spending 3-4 hours trying to figure out something as simple as why someone can’t log into our system when they think they should be able to do so. Only to ultimately discover that the employee with the problem is a UHC employee, not Optum, and this should have never reached my desk to start with. Infuriating.
Good luck all.
So glad I got out of there, is all I have to say. What. A. Mess.
I live in PA and have been writing Fetterman weekly for about a year now. Gen Z and TikTok kids, do your thing. Counting on you to get to the polls in November. The powers that be are absolutely terrified of you. As they should be. Take your world back.
As a person that receives the Help Desk incident tickets, they have been absolutely abysmal. Not even the most basic information is entered by the help desk. This is only going to get worse.
Keep in mind, leadership (slt, elt) has a compensation that is not widely disclosed. They likely have different American healthcare plans also.
Next, witty, dudley and co dont have to face the consequences of their actions.
They are able to seek medical treatment back home if they needed.
Since they dont have to live with consequences of their actions, they are able to subject the rest of us to some terrible things.
Regulators and regulations are here to help. Hold your elected officials accountable. Help fund regulatory agencies so they can go after these crooks. Vote!
Keep shipping stuff offshore… that’ll help with the cyber security issues.
My kid can’t get his medication because of this. Well he can if I go pay full retail price at over $300. But since we get no merit at GL30+ this year, I’m apparently rich enough according to Witty. But in reality we’re barely getting by.
I almost responded to Sandeep’s email last night and said to stop offshoring our tech unless you want to keep seeing this sort of thing happen. Though I need my RRP check on 3/1.
We need real leadership to stop this offshoring. It’ll take some regime change in this next election to hopefully force it.
My thoughts class action, put your heads together.
How were they letting anyone go today with the cyber security shutdown?? That’s weird
Greedy bunch of leaders who pockets millions of $ and let go of US employees in name of cost savings. How will they sell E&I Insurance when employees are not in US. Ki-ling the hen that lays the golden egg for them.
Isnt it part of "Connected Experience" :)
Concur with the statement above. "Target and her Goons" continue with the evisceration while having no IT or leadership experience. Good job Optum on hiring those who know nothing except having "or-l" skills.
The IT Help Desk is being built like a house of cards and the leaders continue to fail upward somehow. Thanks again Target.