I never had a problem with BB...he at least was a straight sho-ter, and valued longevity/experience. DG...he's oblivious. He speaks all the right words. Projects the right attitude. But, he's completely full of sh-t, and has no idea how NM has actually operated for a couple dozen decades. He'll be gone in a year or two because he has no idea of what really happens in the systems world, and NM is (hopefully) going to revert to being an actual mutual company focused on long-term value versus quarterly numbers.
SLT needs to stop with the KPI-driven-decisions (which are not "key" and are horribly targeted) and chasing their incentive pay bonuses. NM was what it was because it didn't care about quarterly or annual KPIs. Today doesn't mean anything - next week doesn't mean anything - a decade from now doesn't mean anything - decisions must be made in a mutual-context, and be focused on the multi-decade-long commitment the company makes to policyowners.
If they continue down the path of knee-jerk quarterly (or even annually) compiled numbers, the company will start to collapse in a decade, maybe more. These leaders needs to be removed. TG needs to clean house of the Learnvest holdouts, and needs to re-instill the concept of longevity over short-term targeting of financial bonuses. I give NM 18-24 months before consumer confidence REALLY starts to falter after replacing hundreds of years of experience with $20/hr replacements.