Saw this post on Reddit tonight & thought I'd share:
"Finding my account Fiserv account rep"
I'm running into trouble getting answers from the overseas phone support crew, so I'm leaning towards moving off Fiserv/Cardconnect/Cardpointe processing for their competitors else unless I can get some real, actual help.
How do I get in contact with my account representative (and not the 1-800 foreign support ppl) so I can continue being a Fiserv customer?
The sadder thing is clients have to refer to this layoff site or Reddit of all places for help, since they can't get through to proper help at F-serv.
The sad thing is that CardConnect and CardPointe were once pretty nice solutions. Once FD acquired them, though, they failed to nurture the teams or the products, created a negative work environment, and this is the end result. Very sad to see good products and teams decline because of the poor leadership at FD/Fiserv.
Is this merchant in credit risk or periodic review (this is HRHV)? I'm curious now as it's not the first complaint like this.
Good News! The person you are looking for is already working at the competitor. Frank has thought of everything!
This is what to expect at a place like F@@kserv. It’s like the movie - Meatballs!