Thoughts on how the discussion/questions were handles in the All Hands? Seems like the leadership team had no answers and were d-mbfounded to our concerned. How did you feel about the reasons they shared about the layoffs in Frontline?
Seems like they were forced into it and couldn't admit why everyone was laid off for the cheaper labour in India
"If someone in Bangalore can do your job for 1/3rd the price, your job is going to India. Consequences of open borders and cheap stuff at Walmart. "
Can't help but think back and laugh about all the RTO stuff in the distant past where people would say things like "If you can do your job from home, somebody can do your job from India."
Yeah, no sh-t, Sherlock. And if you can do your job from home, but they force you to go to the office:
Our company is on the same arc as Boeing and the product quality is going on the same path as theirs.
They don't have answers because they are worried about telling the truth which would be demotivating and encourage resignations. The plan is to completely outsource Customer Success but they have to get there in phases to avoid too much disruption. I don't see consulting or managed services being outsourced when this work can be given away to partners for no cost. The bottom line here is that everything is being done to maximize profits (reclaim costs / high interest rate) for a group of struggling BUs without long-term viability.
Minimize reqs
Move reqs to HVL
Have HVL reqs do more for less
Move as much as possible to partners
Outsource what's left
Outsourcing vendor automates to reduce reqs
The trick here is how to change the business without upsetting customers too much too quickly. The only value Customer Success has to TK is making the product sticky and hard to rip and replace which customers will want to do as he starts squeezing them.
In a perverse corporate chess game where pawns are people and profits reign supreme, the grandmasters at CSG have coldly calculated their next move. The jobs losses, cloaked in the guise of progress, reveals its true face as a ruthless hunt for redundancies, stripping livelihoods as easily as one might pick at a crutsy scab. As the dust settles on this latest farce, the once vibrant hum of the Dublin office dwindles to a disheartened silence, a grim testament to the narrative that in this modern saga of mergers and acquisitions, it's the souls at the keyboard who pay the ultimate price for the unchecked ambitions of the clouded elite. A curse on all your houses Krause.
They are looking to outsource in India
If someone in Bangalore can do your job for 1/3rd the price, your job is going to India. Consequences of open borders and cheap stuff at Walmart.
TK does not care whether the support fellow from Bangalore ticks off the customer with their accent or has no clue about the consequences your customer in Iowa is facing.
We are eating our children with all of this outsourcing.