Thread regarding Nielsen layoffs

Anybody ever called the Help Desk for tech support?

Now imagine you're a U.S. based client who's spending millions of dollars on Nielsen contracts, and you have to deal with language barriers and some guy who was trained by the same disgruntled Nielsen employee who's job they replaced. 😂

This is going to be a sh*t show. A lot of this stuff is really complicated and we all rely on years of experience and the years of experience of those around us to serve our clients effectively. It really makes me wonder if Karthik and the rest of those driving this clown car even know what the he-l happens here on a daily basis.

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| 951 views | | 5 replies (last February 9, 2024) | Reply
Post ID: @OP+1qYvxBCg

5 replies (most recent on top)

they don't know what we do or they wouldn't have pushed this plan. My department relies on institutional knowledge that takes years to learn and it's key to the business. Good luck when we're all gone!

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Post ID: @1ylm+1qYvxBCg

The good news is...if/when we get let go, we don't have to care at all anymore.

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Post ID: @khs+1qYvxBCg

They are more efficient and excellent because they can close tickets faster.

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Post ID: @zjk+1qYvxBCg

lower cost lower service . nice niche to fill in some holes and grab some market share.
plenty of out there to nibble on the edges till the whole pie is gone

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Post ID: @lwa+1qYvxBCg

Even if they did know, they don't care. These are not decisions made for the company's longevity, but for next quarter's balance sheet. The C-suite will get a big payout for cutting labor costs, then bounce before the company goes under, probably to go do it at another company. Rinse and repeat.

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Post ID: @brw+1qYvxBCg

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