“AMERICAN Airlines Group will lay off 656 employees who help passengers with lost luggage and other travel problems as their jobs are consolidated into other teams.
The change will affect 335 employees in Phoenix and 321 in Dallas-Fort Worth who work on American’s customer relations, central baggage resolution and AAdvantage loyalty programme service groups, the carrier said on Monday (Jan 29). That’s 8.2 per cent of about 8,000 employees charged with resolving customer problems.”
https://www.businesstimes.com.sg/art/2930389