Serious Question--Our manager population has been downsized. Other than the CSXs who can open and close a building? We are a $40 million plus store. How many executives should be in store at opening and closing? Looking for real help/input. Thanks!
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Don’t you mean the shoplifters will be in charge of your store now?
Captains in my store are so lazy...They are always disappearing and when they are around they are in some corner gossiping. The colleagues are gonna have a free for all at my store now since they laid off the 2 managers that really kept on top of the sales floor and made sure that the tasks were completed.
There aren't any more managers!!! The amount of captains out number the executive team in my store.
Good luck getting the caliber of leader needed for the elevated Captain role you envision when Macy's is paying essentially just an extra buck or two more an hour for Captains. If the company thought it could get the same level of leader for a few buck more than it pays hourly workers, there wouldn't be any managers.
Whats a 'dual box' store?
You give the captains the authority to make the decisions necessary when they are in charge of the building. Last manager leaves two hours before store closing and the captain only has a small window of time they are operating in charge. If something becomes a issue, they call a manager for guidance. It's not hard to have a qualified captain take care of something like this. Problem is many captains were not hired with qualified people who can operate like a manager. Hiring going forward has to be that caliber of person.
Our captains open and close we are a dual box. But it's usually 1 CXM and 1 captain to close each building. My store manager never closes and we lost 1 CXM so it will be tough now. My store manager should close 1 night to help out but he won't. SMM currently doesn't close either. We have more captains than CXM
@2apc. You bring up a very good point. Technically, the Captains do not have the authority to make management decisions. It is a major legal liability for both Macy's and the manager. If something serious were to happen, and it has at another retailer in the same situation, not only will Macy's be sued, but the manager can be named in the suit and will have to get his or her own attorney and will not be covered by Macy's. I saw this happen at another retailer I was working at. The manager was totally sc--wed, unemployed, and ended up broke.
Our store has several Captains that open and close the building in addition to the managers. Captains can have keys and be assigned opening and closing alarm codes for the building. We have a manager on LOA and don't have enough managers with PTO schedules to cover store hours without them.
Having Captains open and close isn't a problem until it is. Wait until the next AP related incident, natural disaster, major systems outage, or customer situation that really requires a manager with the needed training, but we only have an hourly Captain running the store.
We had a store manager who never closed or worked a Sunday in ten years.
My store consists of 1 SMM, 1CXM, 1 MBA, and 1 Store Manager. The Store manager does not open or close. They consider themselves to not be included. The captains do not have keys to the building and primarily being used to staff registers. I see no way this will work.
At my store (under 20M) the dock captain or fulfillment captain are generally the first ones there at 7 AM. Management doesn't come in until around 8a
Forgot to add... We all close, no one is exempt from it. 1-2 nights a week, Store Manager, OOM, SMM, MBA, CXM's. Stores can't afford to say this or that manager doesn't have to close. We all do it!
I'm an executive and we all close the building 1-2 nights per week. Most nights we don't have a captain on duty. So dont tell me we dont do our share!
In the past, I know a lot of this has been at the discretion of each store’s respective manager. I’ve heard of some stores in which captains don’t have keys to the building, so they can’t open. I’ve also heard of doors that have every and any member of leadership regardless of position be used to open or close the building, especially if LOA, PTO, or staffing vacancies factor in.
What I would imagine is that a smaller crew would mean all people leaders would at least be trained to open and close the building just in case, but it’s unclear if there will be a universal system put in place or if it will still vary greatly from store to store.
Wait what? SMM,OOM,VVM and MBA only can tell you how you can do it better . Not actually do it.
I’m in a smaller door, so despite how crucial it is for me to get my work done early (most of it before the store opens, preferably), it is not unusual for me to be used as for executive functions or even floor coverage when there are gaps in sales associate shifts. I warned my peers in bigger doors that this would likely become the norm and it horrified them…now we’re here.
Removing nonproductive executives from stores and replacing them would be one thing, but closing these positions altogether is going to have some serious detrimental effects on big stores that they are not prepared to handle.
Opening executive could be the STM, SMM, OOM, VMM, MBA , store rally by a Captain
1 CXM + captain to close