We are so understaffed that we physically can't get everything done. The latest changes are only going to make it worse. Customers are giving up on us and once that happens, no matter what we do they won't be back. If the goal here is to ruin Macy's and lead it to liquidation, then job well done!
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If you can't get the work done now, you are really going to struggle once your store gets to March and inventory and other workload starts to roll in. Our team had a meeting this week and balanced responsibilities between the remaining managers.
It looks like ISM is going out the window, at least as far as the CXM's are concerned. We are down to just two and they won't have time to do anything other than run the store and maybe drive credit and service levels. All of the other champion roles like execution, DEI, ERG, Give Back, ect... have all been farmed out to the support leaders who were least impacted by the reductions.
Working at Macy's is all about change, you're lucky if you can go a couple of years without being impacted. It's funny that we talk about developing leaders, encourage executives to relocated, and provide opportunities that require travel, but every time we cut jobs, its the very people who sacrifice for the company and relocate to move up, that are cut in these reorganizations.
If you're a young executive or even in the middle of your career, you might want to consider checking for opportunities elsewhere if you want real stability and growth.
Are you all not aware that once a store is removed from the market online sales become nonexistent. This is because although customers shop online, they want to physically return to stores. Keeping up with the brick and mortar locations aesthetically and filled with product provides a safe place for customers to shop and a better selection to exchange their merchandise with. This also can/will entice more customers to shop more often in-store. XENNIALS are all about experiences. What experiences are being created in store when we take away visual budgets and put less money into stores? Xennials are the largest consumer generation right now BTW
@nbc1 not sure where your information comes from but I see the Digital plan daily and orders have not “tanked” as you describe. Most days they are at or ahead of plan. Are there off days, sure but far from tanked. They have are shipping less to the stores than in the past and let the distribution centers handle it. Why pay to ship to a store only in most cases pay to ship it free to the buyer when margins are already thin? Again stores continue going away little by little. Please keep up.
Online sales have tanked. Hence the cuts in fulfillment in the stores and the dedicated fulfillmenr centers in some stores.
Online is the future and has been that way for approaching a decade so I would expect seeing less customers in stores. As far as stores being neglected and tired looking, money is not going to be spent refreshing everything when the future of said store is limited too perhaps a few years.
The stores are not maintained and refreshed like they should be because facilities staff was cut egregiously (and some stores have been neglected for DECADES), there are more markdowns of old merchandise than we’re getting new receipts from the trucks, what little merchandise we are getting is the same old private brand replenishment garbage, nothing new or inspiring for people in the visual and/or merchandising worlds to work with, and the cherry on top is the lack of salespeople to accommodate what few customers still make the effort to shop with us. It’s like we’re being set up for failure on all fronts and it shows in our CX scores.