Anyone else find it interesting that we tell customers to use data to improve revenues, connect with their customers, drive innovation, and eliminate silos—when we are losing revenue year over year, losing customers without gaining any new ones, are no longer innovative, and the company is completely siloed? If I was a customer, I’d ask TD to show me how they use data internally to drive success.
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We wear the shoes. It's just that they have holes in them, no shoelaces and the sole is peeling away. The kids next to us have shiny shoes with cool laces and the shoes light up when they walk. Wish we had shoes that were functional
All HC and budget to do things correctly are diverted to BoD and ELT coffers.
No shoes for you.
Worst example is trying to get accurate reports out of sfdc. It's usually inaccurate so we end up fudging the numbers to make it look good.
Our marketing teams have zero use of analytics to target with a campaign. We just send out hundreds of emails hoping one will stick. If that doesn't work we put our trust in the AE's to make calls and plead to a customer who has already told us they're migrating off (yes I saw this happen).
I even know of one team who spun up a SF instance to do some analytics because it was a darn side easier than trying to get access to an instance internally. That alone tells me what we really think of the product.