Personally I want to get out of support, it’s not for me. It’s stressful, and highly demanding, more and more is expected out of us everyday. I heard from a colleague that’s been around for a long time that years ago there used to be a proper training department, TSE’s had more time to settle in to the roles with proper backing. Now it’s expected you should be able to handle sev1’s within few months, everyone is expected to handle T1’s and PREM regardless of your experience. There is no care or concern about the workload, the managers just want a TSE to own an SR without knowing if they can handle it or not. And now we have to have work weekends without extra pay?
I’m worried the longer I stay in GS, I’m not diversifying my skill set much. I’ve been told support experience is not as highly regarded , along with the fact I’m not enjoying the job I want to leave. But I feel stuck on what roles to apply for, can anyone point me what roles are there in IT where support skills can be useful?
I have 2.5 years of experience, skilled in 2 SME’s.