Thread regarding Walgreens layoffs

My pharmacy is fully staffed, open every day and has the number one patient hold time in the district (average 18 seconds).
Now, should we talk about the information, or disinformation, I should say, that the call center provides to patients?

Many of the questions people have can easily be answered by using our digital options. Click the dang link in the text and you’ll know whats delayed, ready, how much it costs. Need a refill? Do it through the app, website our automated phone system. Are the glitches and circumstances that make those not work 100% of the time? Sure! But start by trying to use them and help free up the queue a bit!

Walgreens has treated its employees as disposable for so long, it's become ingrained in the company culture. As such, employees treat a job at Walgreens as temporary and disposable. Hard to change that mindset after so long.

There are plenty of jobs out there. The ones that stay because they say it's a job or closeby ...tough way to live I would think. The people that are currently newly hired by Walgreens, are the ones that can't find anything else and that is the plain truth. ThreThere is so much turnover it's beyond belief....and why would that be? hmmmmmmm

Pharmacy staff themselves also directly hang up on customers. You think someone is finally answering your call just to have someone say, "please hold a minute" and get hung up on instead. I had to call around to multiple local Walgreens locations recently and of the seven or so I called, I only ever spoke to ONE person--I was either left in the queue/on hold for a long time or immediately hung up on.

Walgreens doesn't care about their staff at all and by not caring about their staff they in turn don't care about their customers.

For those that have other options, I'm surprised they still choose Walgreens.