We’re still number nine out of nine but Bill can say we’re getting better:
Truist was ranked ninth again with a score of 624 out of a possible 1,000. Although the score was 29 points below the industry average of 653, it represented a 19-point increase from 2022.
10 replies (most recent on top)
BB&T had such tight purse strings that it was nearly impossible to invest in the newest technology, but we were very focused on making the applications that we had work for our teammates and clients. SunTrust management had the ability to buy anything without little oversight, and so they had multiple applications and that did the same thing and they could put sensitive data in the cloud with very little input from information security. Enterprise Teller was definitely newer, but it was not tuned towards the best client service we could provide.
Oh, I remember all the talk about Enterprise Teller when we were doing the merger. Every time I questioned specific capabilities, I was given a brief answer like "It can to that".
Enterprise Teller has been garbage since before merge talks. SunTrust had nothing but yes men lie and sell to the higher ups that it was good. No spine from middle management is going to ki-l the place.
14 hours ago by Anonymous | 9 reactions (+9/-0)
Post ID: @1eel+1q9z7KAL
@1eel You're spot on about the 'lack of spine' from middle management ...or even 'upper middle' management (like RP's) imo. They all just say yes and take what they're given -- from my experience at least. It's not good... and as you said the result is we're stuck with garbage systems/policy -- and things that just flat out don't work for months or years.
Enterprise Teller has been garbage since before merge talks. SunTrust had nothing but yes men lie and sell to the higher ups that it was good. No spine from middle management is going to ki-l the place.
Can you imagine if executive bonuses were tied to something crazy like, I don’t know……. CUSTOMER SATISFACTION!
How could any one justify a 23% increase in compensation when you rank last….guess ranking number one would net something like a 207% increase…..
Kelly bought the our technology is better by light years from STI same as he let himself be scammed in every way possible. Nice legacy KK, really nice.
So it is great that STI people are leading this large ship because they will lead with implementing Tech the best way they can.
Is this the same STI that replaced BBT tech with their out of support Visual Basic 6 platform?
When they first accounted the merger, I was hopeful that technology would improve. I had hope that ST would excel in this regard. And I’ve been very disappointed.
lol keep licking those boots. The ex investment bankers will notice you some day, surely.
Nobody cares about customer service, most customers don’t even care about customer service. CS is so old school.