OrgDev is not Christa Quarles strong suite. Succuessful business leaders understand success is based on fostering a culture of respect and open communication. All you affirmed after the 'restructure' is that you are only interested in building a very shaky fiefdom.
Amidst the continued fallout of the 2023 shambolic 'restructure', customer satisfaction has not improved. When will you fix the customer issues reported to the Better Business Bureau. AI anyone??? Nope, that is not an option because 'people' money is not invested correctly.