Thread regarding Walgreens layoffs

Actually he did at the field level we used to have our own people to work on computers or IT issues in the store they came and Pessina fired all of those people and outsourced it. Now it takes days for issues to be addressed. And you seem a little miffed that people in the stores thinks our IT department su-ks because frankly it doesn’t work half the time so it gets a bit frustrating because we have to deal with these issues too many times every week.

Pessina did not fire the entire IT Dept.
Can personally attest. He’s no sympathetic figure, but Hsiao is unhinged. Hsiao caused millions of dollars of damage in 18mths to Michael’s IT Dept that they are still trying to correct. They’ve been told it will take 3-5years and millions of dollars to do so. Still, if someone’s scrapbook got messed up, kinda like their soy latte, no one was gonna die…

After reading this article I can see why some are calling out Hsiao Wang. But our IT department has been hot garbage for years now. RFT rollout happened and it was an absolute sh-t show from the start. Curbside orders the same. I will give a specific example of an issue that happened when RXI did an upgrade on the week after the 4th of July. We did a MFC interstore for the items we could return to our MFC. We did the interstore like we always had in the past and when we finalized it the paperwork did not print out to send the interstore back to MFC. There was no way to go back to print out the paperwork. After putting in fix ticket and getting no response from the ticket after a week. I sent into the Retail Hub and then got a phone call a few days later from a person telling me to just touch the three dots beside the claim and I told the person there are no 3 dots so I then had to send a picture from my phone showing that the claims done after the update no longer had the 3 dots. A few days later I got another call from another person from corporate asking me questions about this issue. The person called me back again and then basically admitted that whomever had sent the specs of what they needed done to the programmers and the programmers told this person that this was not sent in to have this function put in on this upgrade that would allow you to reprint the paper work if it did not auto print. I work in a store and if it had not been by chance my papers did not print out how long would this have went on for. It took almost a month for this to get fixed but if I had not been persistent to get this fixed would it have been fixed by now? Pessina fired the entire IT department when he took over as CEO and he outsourced it to cut costs. IT is non-existent in Walgreens and he is to blame for all of this stuff. While Wang is in charge of this now and his people are the people who caused that error in RXI these things have been heading this way for years now because of Pessina. If this company really wanted to change things by listening to people’s responses in employee surveys they would actually have questions that pertain to how employees in stores think about all of these decisions being made at a corporate level and actually listen to people in the stores not come up with excuses as to why the stores are so bad. Pessina absolutely knows that store leadership HATES him and most Field leadership HATES him as well because he only cares for stockholders. That is why he screwed people out of full bonuses and the year of the Rite Aid transitions he screwed everyone completely out of bonuses. Why did P&L statements go away and now they are back? How long before these disappear again? If you are expecting a bonus this year good luck with that. My opinion is that there are no bonuses coming this year and if you are counting on that as part is your salary you shouldn’t be as long as Pessina is around.

I read the article. Not a pretty picture of Walgreens. Ginger Graham certainly has her work cut out for her! Interesting that a buyout by Amazon could be an option for Walgreens.