Not sure if you’ve heard, but Verizon has sold 5000 of us to HCLTech. We are the Network Operations Team that handles Installation and Repair for the Business customers. HCL has agreed to match our salary and benefits if we sign an 1 year offer letter. I’m guessing this is a train your replacement situation and we will be gone 1 year after we arrive. Am I correct in expecting this based on company history?
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Only functional support and my 1 yr is up. What a terrible, stressful nightmare!
Beware.
Watch what happens at SF. It is a nightmare. This company DOES NOT care about the employees. It’s all about their profits. They have a bad reputation in India and it is obvious why.
I'm an engineer that got hcl'd.... It's a nightmare, and I think we are hoping 5% of us get saved. The "best" case scenario is after hear one when 80% of you quit because of how bad they run their ship, you are gonna be one real dev managing a team of offshores that have zero clue what's going on. Then as soon as they can get rid of you they will. Sorry my friend....
Your only hope is to work on something that can’t be offshored… if not wave BYE BYE!!!!!
State Farm is 8 months into the "1 year contract". Watch that thread starting in January to see how your year might end.
HCL is very metrics based and will watch your tickets closely, even for our 3rd level support teams.
You will most likely be held onto until you are no longer useful. The problem with HCL is they normally agree to a crazy contract in the hopes to just throw cheap bodies at the problem. There will be a large amount of off shore help to handle remote style work. Those engineers make pennies on the dollar compared to other countries(USA, EU) so they don't have the knowledge, best practices, or in my companies case the credentials to access the equipment. A common trait for their engineers is to never admit they do not know how to do something but never ask for help on how to do that task either.
From my experience with being outsourced to this company, keep your options open for the exit ramp. Currently my team is held to ridiculous SLA's due to HCL undercutting any possible bids and now have been told to make screenshots of any and all communications related to tickets. I signed a 3 year contract and they have only brought in 6 employees for our team making the total 19 (we were wildly understaffed as we support 10k-20k devices) so I don't see them pushing out the "old staff". That being said most of us who were here before the outsource are fed up with the constant micromanaging of our tickets. I am currently looking to leave myself.
That is normally how HCL operates. My advice is to be as vague and high level as possible when it comes to documentation and shadowing.