The word from upper Management is that we're overstaffed - I caught wind of the number 400, so there hasn't been any hiring for months. They're in the process of redistributing resources across teams and cross-training employees on other products to handle the workload. The Management team seems bloated, including Senior Managers and Directors who don't contribute much. What's your take on this?
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20+AI
About 200
BC are planning a high touch support mechanism for the top X customers.
It's 2100 customers, and they are the Strategic tier. The other two tiers will be "pushed to self service" and third parties. How many TSEs are needed to serve 2100 customers? Don't know.
BC would have move entire business to Cuba with the lowest monthly salary in the world.
If they can, they will.
Salaries in Ireland are significantly higher compared to those in Bangalore or Cairo. In India, you could assemble a team for the cost of a Senior Engineer's salary in Cork. Moreover, it's important to consider the expensive benefits at VMware. Additionally, outsourcing has already commenced, with work being transferred to an Indian partner.
Don't think they would get rid of the Irish centres due to the tax advantages
Support will probably be transitioned to HCL which is Broadcom's offshore partner.
Support will be slashed. BC are planning a high touch support mechanism for the top X customers. There's still discussions over what X will be but it'll be in the low hundreds. As a result BC will only keep the most skilled TSEs. The remaining support will be outsourced to cheap 3rd party vendors and a push to self serve. Over next 6-12 months will see a massive cull on TSEs. Middle mgmt will all be cut - mostly day 1.
@qsu+1o8KjetY Mr. Simpleton. First of all, cost of living in the US is very high especially in California. You cannot compare between one location to another directly with $$$ conversion. Income taxes, property taxes, sales taxes, utility taxes (everything have taxes the US), medical, mortgages, rental, insurance and etc are very different between the states within the US and more so between countries. Ireland is known as having tax advantage over other countries. If Ireland have the same corporate taxes like in the US, things will be very different. Again, if cost alone is the criteria, BC would have move entire business to Cuba with the lowest monthly salary in the world. Making $100K USD is considered low income in certain cities in California. Even in the US, there are 3-4 different salary tiers/zones on the same role depending where you reside. You get paid differently between living in Bay Area vs GA Atlanta. You are comparing Apple with Peanut.
Sorry, I meant to say North America. Geography 101. :-)
The Broomfield/Burlington combination in the U.S. (with in-house BCS and MCS) was pretty hard to beat.
How ever expensive you think any country in Europe is, compared to the equivalent roles any where in America they are far cheaper and that's a fact. If you don't believe me, look up the pay scales by job code and convert. The America region is way more expensive.
Ireland proves to be a costly area, making it plausible for Broadcom to consider shutting down this center as their initial move.
"The word from upper Management is that we're overstaffed"
I wouldn't worry, since the same is true across all of VMware, too many org layers
The Irish support is great. Hope they stay!
Please cut MENA support group. They cause more trouble than they are worth.
Support in USA & Asia regions will be maintained. Other regions will be cut.