Many support people were told to go find a home or out of a job recently. Engineering scooped up some. Any idea how many affected and how many had to leave? It was all done quietly as it is the ELT way to maintain morale ... u won't care if u don't know.
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What month were they “were told to go find a home or out of a job recently”?
Who knew there was anyone left in CS.
No worries. Engineering is now also support.
Everyone will be expected to be available 7x24. TD pay you lots of money, bonuses, and RSUs and did not lay you off so fall in line!!! we have your contact info remember?
If you think of crying to any engineering directors and above, they don't know anything and can care less. We got rid of any leaders that know anything about the product, know how to support, and manage customers, field, support, and management so our engineers are not taken advantaged of. They make directors and VPs look bad. Dir and VPs friends and family need to be hired so they can make mistakes, learn, earn big bonuses for fire they cause, and get promoted up the chain to get the big pay day.
Laying off support is bad, really bad.
Customers already frustrated by an overly complex solution will get double frustrated when support doesn't know how to address small issues that pop up.
Frustrated customers equals no new upgrades.