I will never understand the reason of cutting personnel from the customer service team (Product Support, Technical, etc.). Sabre would have a good customer service and clients had to wait no more than 10 minutes to be contacted. Now, since most Polish colleagues are no longer in the company, both BLR and MVD are feeling the impact as only languages supported are English and Spanish, so now customers have to wait over an hour to be reached.
Being these areas one of the most important since good customer service is crucial to mantain clients, I will never understand what the company did here.
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Stop complaining and move to MVD if you want to continue with Sabre.
Product Management has appeared to have weakened considerably and Sales does not have an innovative product to sell. Not a good combination…
The irony is that it is the modernization that is making the product slower although it is supposed to make it faster.
We are busy modernizing ourselves to an inferior product.
Maybe it will be cheaper anyway.
With the lack of sales how was the sales team impacted?
C people only collect money as much as they can.
They keep loosing customers for over 2 years now. It doesn't seem they care much. The product is outdated, slow and doesn't have anything innovating as it used to decades ago. There are many modern products in the market right now and with a 5bn debt, I doubt they will invest on something new and innovating. Besides, to be innovating you have to have people with vision. Most of the management have experience in micromanaging and bullying. That doesn't get you far with competition.
This is one of the main reasons I don’t believe they plan on recovering. They can’t support customers like that.