I left a few years back and lost contact with some of the guys. can't remember last time I saw a service van on the road.
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I am a retired Sears Technician, retiring in 2005 at the age of fifty nine with thrity one years of service. The last ten years I worked, we were forced to work roughly sixty hours a week by being routed too heavily with up to two hundred miles of driving time. We could not punch out and go home if we had an active work order on the computer, no matter how long you had been in the saddle that day or how far you were from home. There were a lot of six day work weeks, which extended our work week even further. At the age of fifty nine, I no longer could handle the hours or the stress. Yes, I also dealt with unhappy customers, but most of them had legitimate concerns, and I tried hard to correct them. The day before Thanksgiving and Christmas Eve, it was not unusual to get home after 7Ppm because of the work load assigned that day. Sears, the once great company, ruined their business when it no longer cared for their employees.
It was a big deal when someone posted a funny picture of 3 techs and 1 exe manager on a tech board.
It was called 4 pu$$ya on the left, funniest thing I’ve seen and truthful
They are still around. But Sears has been using contractors, They have this thing called Servicelive .com where they using that to dispatch work orders to the contractors.
I've seen them in Texas.
A&E can't do it either but they pretend they can.
Down to about 2200+/- techs,
driving 2013 era vans w/ 275K mi.
Lawn and garden, exercise, tv, electronics, PAs, MPAs & SHW being phased out with relentless pressure
to sell, sell, sell C&Ms and Sears Protect
I think A&E is doing well I have them on my Direct TV subscription.
They're fine. I still see their vans. Only national brand that fixes appliances. Even lowes and home depot can't do it