Perhaps Macy's thinks it's saving money that way, but I think poorly trained employees cost the company even more. Will there ever be better employee training here? I doubt it, although it should be one of the priorities.
7 replies (most recent on top)
I might be in the minority on this but I feel like we shouldn’t be onboarding new colleagues after thanksgiving and Black Friday. We should start hiring these seasonals in like September or even August to allow the seasoned colleagues (because let’s be real, after they do the computer based training, they sick the newbies on us) the time to train while it’s not super busy. It’s not fair to anyone to be trained in the prime of the season especially the seasonals, and I’ve seen some just straight up walk out never to return because no one can help them because they’re busy with their own customers/projects.
This company has always been poor at Communication and Training this is why the attrition is so high.
There has always been a training gap in Macys especially when I worked for MTech. Communications that are sent to store management team often do not make it to the Colleagues. Staying up to date on products plus technology will help everyone but with the very bad staffing levels I see in stores now a lot of people don’t have the chance to train properly.
I worked at Nordstrom’s. They constantly had product knowledge training. They’re also strictly commission, so if you don’t kiss the customer’s *** that’s a lost sale and $$$ for you. They’ll also walk employees around in the morning to other departments so they know the “newness” in other areas, not just they’re own dept..
There should be more on the floor training. Too much computer training. We've had people fall asleep while computer training
There's training, d-mb compliance training your own manager will make you break a week later with insane stockrooms after you get whisked away from productivity to sit and hit next like crazy as instructed by your AST.
You can definitely see the difference compared to Nordstrom's, for example.